Front Office Leader Elevate Guest Experience and Ops

Miiro Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Greater London is seeking an Assistant Front Office Manager to oversee the front desk team and ensure guest satisfaction. This role requires strong leadership and communication skills, with responsibilities including managing check-ins and check-outs, conducting duty manager shifts, and resolving guest issues. The ideal candidate will have experience in a hotel reception environment. The position offers a competitive salary, 20 days of paid holiday, and career progression opportunities.

Benefits

Competitive salary

20 days paid holiday

Discounted hotel room rates

Training and development opportunities

Free meals on shift

Pension cover

Career progression prospects

Qualifications

• Experience with room booking systems required.
• Proven background in hotel reception with supervisory experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage the front desk team for outstanding guest experiences.
• Conduct guest check-ins and check-outs at high standards.
• Resolve guest issues efficiently during duty manager shifts.

Skills

Leadership

Communication

Problem-solving

Tools

Room booking systems

Job description

A hospitality company in Greater London is seeking an Assistant Front Office Manager to oversee the front desk team and ensure guest satisfaction. This role requires strong leadership and communication skills, with responsibilities including managing check-ins and check-outs, conducting duty manager shifts, and resolving guest issues. The ideal candidate will have experience in a hotel reception environment. The position offers a competitive salary, 20 days of paid holiday, and career progression opportunities.