Front Office Attendant

Starwood Hotels & Resorts; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel brand in Manchester is seeking a Front Office Attendant to provide exceptional customer service and enhance the guest experience. Candidates should have a passion for hotel operations with at least 2 years of relevant experience. Responsibilities include ensuring a welcoming atmosphere, assisting guests during arrivals and departures, and being a key part of a collaborative team. This role offers various perks, including health and wellness programs and opportunities for career advancement.

Benefits

Health & Wellness programs

Team Member recognition programs

Career Advancement opportunities

Discounts across properties worldwide

Paid Breaks

Qualifications

• Minimum of 2 years of experience in hotel operations or guest services.
• Ability to provide impeccable service and create welcoming experiences.
• Capable of working in a team and managing multiple tasks efficiently.

Responsibilities

• Ensure every guest’s experience is personable, relaxing, and effortless.
• Be the first point of contact for guests during check-in and check-out.
• Assist in providing information about the hotel and amenities.

Skills

Guest service

Team player

Multi-tasker

Detail oriented

Flexible and approachable

Job description

Front Office Attendant page is loaded## Front Office Attendantlocations: Treehouse Manchestertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103262Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.**Grow with us...**The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.We’re current searching for a warm, welcoming, articulate Front Office attendant to ensure that every guest’s experience is personable, relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.**About You,**·Passionate about hotel operations and guest service with a minimum of 2 year of similar work experience.·Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.·Flexible, approachable and with a can-do attitudeWithin Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:* Designed by Nature work environment* Inclusive & equitable work environment for all* Team Member recognition programs* Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year* Earth day giving back activities.* Cycle Schemes* Life Harmony: a refreshed look at agility working.* Health & Wellness programs throughout the year* Discounts across our properties and venues worldwide for all team members* Paid Breaks for leaders.* Enhance holidays- Up to 33 days for all* Optional private medical schemes with optical and dental* Paid sickness absence for all* Increased pension scheme offering* Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!* Cycle Schemes* Wagestream financial planning services* Recommend and friend schemes.* Free food on shift in the best team heart-of-house spaces in Manchester.**It's 1 World**Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.Starwood Hotels is an Equal Opportunity Employer.As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.locations: Treehouse Manchestertime type: Full timeposted on: Posted YesterdayLife at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now