Front of House Assistant

Eventim Apollo; Wolverhampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment organization in Wolverhampton seeks Front of House Assistants to deliver exceptional customer service during live events. Responsibilities include welcoming guests, ensuring safety, and assisting with inquiries. Ideal candidates are passionate about customer service, can handle busy environments, and possess excellent communication skills. Flexibility is required, with evening shifts from 5pm to 11pm. Join us to create unforgettable guest experiences in a dynamic atmosphere.

Benefits

Holiday pay

Employee Referral Scheme

Flexible working hours

Qualifications

• Must be 18+ years old.
• Passion for customer service and creating amazing experiences.
• Flexibility with working patterns.

Responsibilities

• Be the first point of contact for guests on event nights.
• Welcome and assist guests, ensuring comfort and safety.
• Check tickets and direct guests to the correct area.
• Support accessible guests in moving around the venue.
• Answer guest queries with confidence.

Skills

Customer service

Communication skills

Ability to work under pressure

Proactive attitude

Job description

£12.60 an hour, plus holiday pay, £14.12 in total plus benefits

Location

University of Wolverhampton at The Halls

Appointment Type

Closing Date

29 December 2025

Working Pattern

As and when required, evening shifts from 5pm to 11pm. Weekdays and weekends.

Are you looking for a flexible customer service role in live events?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of something extraordinary at the heart of live entertainment in Wolverhampton.

We're now looking for Front of House Assistants to join our amazing team at The University of Wolverhampton at The Halls. You'll help us deliver best-in-class service and create unforgettable experiences for our guests.

What You'll Do

• Be the first point of contact for guests on event nights
• Welcome and assist guests, ensuring they feel safe and comfortable
• Check tickets and direct guests to the correct area within The Halls
• Support accessible guests, helping them move around the venue
• Answer guest queries with confidence and professionalism

What We're Looking For

• Passion for customer service and creating amazing experiences
• Ability to thrive in a busy environment, staying calm under pressure
• Excellent communication skills and confidence engaging with all types of people
• A proactive, positive attitude and flexibility with working patterns
• Location: The Halls, Wolverhampton
• Age Requirement: Must be 18+
• Working Hours: Evenings and weekends
• Typical shifts: 5pm – 11pm
• When: we are holding assessment centres on 11 and 12 January 2026 and need people to start working with us on 26 January 2026.
• We send you shifts a month in advance and ask you to work as many and as regularly as you can.

If you love live events, enjoyworking with people, and want to be part of something exciting, apply now and join our team at The University of Wolverhampton at The Halls!

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

Employee Referral Scheme

Greenwich one card (location dependant)

Hammersmith privilege card scheme (location dependant)

If you're interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.