Front of House Assistant

Halo Leisure; Merthyr Tydfil; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused leisure provider in Merthyr Tydfil is hiring for two part-time Front of House Assistants. This role involves welcoming customers, providing activity guidance, selling memberships, and ensuring a positive experience. Ideal candidates are friendly, approachable, and eager to help others stay active. Training opportunities and a supportive environment are provided, along with benefits like free access to facilities and generous annual leave. If you have a passion for customer service, we encourage you to apply.

Benefits

Free use of facilities

Family discounts

Training and development opportunities

25 days annual leave plus bank holidays

Health Cash Plan

Enhanced maternity and paternity pay

Enhanced absence pay

Additional employer contributions to pension scheme

Long service and other reward schemes

Cycle to work scheme

Qualifications

• Experience in a customer-facing role preferred, but training provided for the right candidate.

Responsibilities

• Welcome customers to the centre and provide guidance on activities.
• Sell memberships and make bookings for activities.
• Prepare hot drinks and serve light snacks.

Skills

Customer facing role experience

Approachability

Problem-solving

Job description

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Front of House Assistant

Reference: DEC20258608

Expiry date: 15:45, Fri 23rd Jan 2026

Location: Merthyr Tydfil Leisure Centre

Salary: National Minimum Wage

Benefits: Please see the job description for all benefits

Duration: .

Job Title Front of house | Location: Merthyr Tydfil Leisure Centre

Job Type: 2 Permanent part time posts, 17 & 22 hours per week | Salary Listing: £12.21 per hour

As a Front of house, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.

As our next Front of House, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities.

The Key Requirements…

Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.

Here at Halo Leisure, our mission is "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.

With us, you’ll be given the freedom to demonstrate your friendly and approachable nature.

Working with a team of fellow of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.

The Benefits and Perks…

• Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
• Family discounts
• Training and Development and career progression opportunities
• 25 days of annual leave plus bank holidays
• Health Cash Plan
• Enhanced maternity and paternity pay
• Enhanced absence pay
• Additional employer contributions to your pension scheme
• Long service, Baby gifts and other reward schemes
• The chance to be nominated to receive one of our annual staff awards
• Cycle to work scheme

The Next Step...

Following your application you will receive an email outlining the next steps