Front Desk Medical Receptionist - PACE Clinic, East Cambridge

Cambridge Health Alliance; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Cambridge is seeking a Practice Medical Receptionist to join their dynamic PACE team. This role is essential for ensuring a welcoming experience for participants and visitors and involves coordinating appointments, managing communication, and providing exceptional customer service. Ideal candidates should have at least a year of administrative experience in a healthcare setting, possess strong interpersonal skills, and be detail-oriented. Bilingual in Portuguese is highly preferred.

Qualifications

• High School Diploma or GED required; some college preferred.
• Minimum 1 year administrative experience in an outpatient medical setting preferred.
• Strong interpersonal skills and excellent customer service.

Responsibilities

• Serve as the primary point of contact for participants at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Organizational skills

Interpersonal skills

Bilingual in Portuguese

Education

High School Diploma or GED

Some college preferred

Tools

EPIC electronic health record systems

Job description

A healthcare provider in Cambridge is seeking a Practice Medical Receptionist to join their dynamic PACE team. This role is essential for ensuring a welcoming experience for participants and visitors and involves coordinating appointments, managing communication, and providing exceptional customer service. Ideal candidates should have at least a year of administrative experience in a healthcare setting, possess strong interpersonal skills, and be detail-oriented. Bilingual in Portuguese is highly preferred.