Founding Customer Success Engineer

Methodfi; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cybersecurity startup in the UK is seeking a Founding Customer Success Engineer to join their rapidly growing team. This role involves guiding technical onboarding processes and ensuring that customers gain maximum value from the platform. Ideal candidates should have experience in cybersecurity, strong technical skills, and be capable of building processes from scratch. The company emphasizes an office-based culture and offers visa sponsorship for qualified candidates.

Benefits

Flexible working conditions

Support for visa sponsorship

Autonomy in building customer success processes

Qualifications

• Experience as a Customer Success Engineer at 2+ companies in cybersecurity or cloud tools.
• Ability to define technical processes and track customer success.
• Strong understanding of cloud infrastructure and DevOps workflows.

Responsibilities

• Guide customers from initial deployment to becoming power users.
• Create technical onboarding guides and runbooks.
• Run technical workshops to drive product adoption.
• Voice the customer in product development.

Skills

Technical onboarding

Cloud security expertise

Customer engagement

Troubleshooting complex deployments

Process building

Job description

Why we're hiring

Tracebit is helping some of the world's best security teams - Snyk, Docker, Riot Games and many more to 'assume breach' at scale. Tracebit detects intrusions in cloud environment using canaries - decoy tripwires deployed to deceive and detect attackers.

We're at a massive inflection point and this is a hugely exciting time to join the company:

• We are backed by some of the best investors in the space (Accel, Tapestry and more).
• We are growing very quickly (we doubled ARR last quarter), having recently closed some incredible customers that we can't disclose publicly!
• We are one of the most exciting startups to be part of in cybersecurity, have seen some great feedback from the market and are ready for explosive growth.
• Regularly featured on top startup lists from industry veterans... Creandum's Euro Seed top 50 list, Sifted's 2025 London Startups To Watch, Notions Cloud Top 100, AlbionVC's NHI Breakdown, MMCs Proactive Security Analysis, Accel's Euroscape Top Startups 2024, etc.
• Our CTO’s research has recently helped fix a P1 security flaw in Google's Gemini CLI.
• We have grown the company from 2 to 18 people in 18 months, with plans to triple this tayari.

We've built a product that security teams love. Now we need someone to ensure our customers achieve maximum value post-sale. You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale.

Who we're looking for

You're a technical CSE excited to learn new’ tech. You've been a Customer Success Engineer at 2+ companies in cybersecurity or cloud-enabled dev tooling. You probably started as a software or systems engineer and excel at customer-facing technical work.

You can build processes from scratch. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hundreds of customers.

You're deeply technical and post-sales focused. You excel at technical onboarding, implementation, and driving adoption. You can troubleshoot complex deployments, help build integrations and help customers optimize their use of the platform.

You have deep cloud security expertise. You understand cloud infrastructure, DevOps workflows, and security operations. You can have credible technical conversations with security engineers and architects about their detection and response strategies.

You thrive in ambiguity and move fast. You're excited by the challenge of building something new. You're comfortable making decisions with incomplete information and iterating quickly based on customer feedback.

About the role

You'll report directly to Sam, our CTO and Co-Founder. You'll work closely with engineering, sales, and directly with our customers to ensure successful deployments and drive adoption of our platform.

Your core focus:

• Own technical customer success. Guide customers from initial deployment through to becoming power users. Build deep technical relationships with security teams at Docker, Riot Games, Snyk, and other key accounts.
• Build the CS engineering playbook. Create technical onboarding guides, deployment runbooks, and best practices documentation. Define what good looks like for canary deployment and usage patterns.
• Drive product adoption through technical enablement. Run technical workshops, create integration guides, and help customers maximize the value of our platform. Identify and remove technical barriers to adoption.
• < leaned>Be the technical voice of the customer. Work directly with our engineering team to influence the product roadmap. Translate customer needs into feature requirements and help prioritize what we build.
• Support pre-salesOOD when needed. While primarily post-sales, you'll help with technical demos and PoCs for strategic deals. As we grow, this will transition fully to dedicated pre‑sales engineers.
• Scale yourself through automation and tooling. Build deployment automationميس, create self‑service resources, and implement systems that allow us to support 10x more customers without 10x more people.

This is a unique opportunity to be the founding Customer Success Engineer at a rapidly scaling cybersecurity company. You'll have significant autonomy to build the function your way and directly impact how thousands sha security teams detect breaches. Your work in the first 12 months will define how we deliver customer success for years to come.

FAQs

Where is the office?

The whole team works together in an office right next to Warren Street tube station - there are lots of great places to grab lunch nearby.

Are you doing hybrid/remote?

Short answer: No, but flexible on a day‑to‑day basis.

Long answer: We are set on building the company on an office based culture. We are a very early stage company and think that we'll build the best company at the fastest pace we can whilst also having a lot of fun by physically working together 5 days a week. On a case by case basis (e.g. leaving early for a holiday, staying home for a builder, working remote for a few days to visit family, etc. etc.) we are very reasonable and flexible. We respect that this is not for everyone.

What are the working hours like?

We think 9am-6pm will bring a great cadence to work. As a Founding Customer Success Engineer there will definitely be times you need to pick up work outside of these hours, we're keen to limit this where we can but also offer flexibility in return.

Can you sponsor visas?

We can support various types of working visas in the UK, including:

• Skilled Worker Visa (both from within and outside the UK)
• Intra-Company Transfer Visa
• Graduate Visa Transition

We are keen to support candidates who require visa sponsorship. Please let us know which specific visa type you might need during the initial application or interview process. Our team is committed to helping talented individuals navigate the necessary visa requirements.