Founder's associate

Diligent AI LTD; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing fintech innovator in London is seeking a Founder's Associate to lead go-to-market operations and engage with customers to enhance Anti Financial Crime operations using AI. The ideal candidate has a hunger for solving complex challenges in a high-pace environment and a track record in fostering customer success. This role offers significant autonomy and the chance to shape the company's future in the fintech space.

Benefits

Equity option between 0.20–0.5%

Supportive startup environment

Impactful work in financial crime

Qualifications

• 1-2 years experience in a high-pace environment.
• Proven ability to take ownership of projects.
• Strong problem-solving skills in ambiguous situations.

Responsibilities

• Lead go-to-market operations and commercial strategy.
• Support customer success and product delivery.
• Drive new customer conversations and outreach.

Skills

Autonomy

Curiosity

Emotional Intelligence

Structured Thinking

Ownership

Education

Tier 1 university

Job description

At Diligent, we are on a mission to help fintechs and banks automate and enhance Anti Financial Crime operations with AI agents. Leading banks and payment companies use us to automate risk investigations they run when onboarding and monitoring customers in Europe, Middle East, USA and Asia.

Our founders have built fraud and AML risk solutions protecting billions in transactions at Europe's top fintechs, and we're taking that experience to revolutionize how financial institutions verify the legitimacy of their customers. With deep expertise in AI‑driven risk assessment, we automate the routine investigative workflows that fincrime compliance teams spend hours on manually, freeing them to focus on complex cases that truly require human judgment.

We already work with leading fintech unicorns and banks, are growing fast and we're looking for ambitious problem‑solvers who are excited about using AI to tackle financial crime at a global scale. If you're passionate about making a real impact in the fight against fincrime, we'd love to have you on our team! 🚀

You are part of the founding team. You'll play a crucial role in shaping the future of our company – from go‑to‑market strategy and customer success, to high‑level strategic decisions.

As a Founder’s Associate you'll work directly with our Cofounder and CEO on the highest priority initiatives each week. You'll lead our commercial operations and GTM strategy, support product delivery to customers, and help build the foundations of our company. This role is perfect for someone who is a hustler, thrives in ambiguity, and wants to wear multiple hats at an early‑stage startup.

Typical Work Profile

• [60–70%] Lead go‑to‑market operations and commercial strategy + execution – from building outreach campaigns and running sales calls to publishing whitepapers
• [20%] Customer success – engage closely with existing customers, ensuring we deliver value and support them as their needs evolve
• [10–20%] Product support – test new releases and ensure smooth product delivery to customers

5 days a week in our office in person near Waterloo St in London.

What We Expect

You’ll have significant autonomy from day one. We’ll trust you with decisions, let you run your own workstreams, and expect you to act as an extension of the founding team, not just an executor.

Immediate Deliverables

Within days:

• Take ownership of key top‑of‑funnel activities and start driving new customer conversations.
• Jump into customer calls and product demos, understanding our customers’ pain points and how Diligent solves them.
• Support our trial customers, ensuring they see value quickly and move toward conversion.

Within weeks:

• Lead our outbound GTM strategy and execution, building pipelines and closing deals.
• Own the customer success function for new customers, becoming their trusted advisor.
• Test new product releases and gather customer feedback to inform product roadmap decisions.

Within months:

• Scale our commercial operations as we grow, implementing processes and systems that support sustainable growth.
• Support hiring for key early roles, helping us build out the team.
• Tackle strategic and operational challenges that come with high growth at an early‑stage startup.

Experiences We Look For

• 1–2 years experience in a high‑pace environment (VC‑backed startup, Investment Banking, Management Consulting)
• Tier 1 uni + impressive extracurricular activity (see side hustles as proxy)
• Impressive side hustle (e.g., built an e‑commerce or side business; explain its impact)

Characteristics We Look For

• Extremely Curious – insatiable hunger for knowledge about customers, domain, technology, and new approaches to challenges.
• Hungry and driven – ready to move fast, work hard, take bets, and find solutions to problems that haven’t been solved before.
• High emotional intelligence – build trust fast, read situations well, become a genuine partner and trusted advisor.
• Structured thinker – numbers‑driven and able to break goals into actionable steps, holding yourself accountable.
• True owner – take full responsibility from start to finish, thrive in ambiguity, find practical solutions without over‑complicating.
• Equity: 0.20–0.5%

Interview Process

• Initial application (<2 min) – Submit your LinkedIn (or CV) via the application link below.
• CEO meet‑and‑greet (30 min) – Introductory call with Edo – get to know each other a little.
• Case study / Work trial (60–90 min) – Work on a real challenge we’re facing – could be GTM strategy, customer outreach, or operational problem‑solving.
• Team meet‑and‑greet (30 min / in office) – Introductory call with our Cofounder CTO – get to know each other.
• References and offer – Ideally over dinner!

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