Foodhall Manager

House Of Bruar Limited; Perth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious country store in Scotland is looking for a seasoned Department Manager to oversee its flagship Foodhall. This full-time position requires excellent leadership skills and a passion for customer service within a retail environment. The successful candidate will manage a large team and work closely with suppliers to ensure outstanding product quality and display. This role offers a supportive work environment with opportunities for career growth and development.

Benefits

Healthcare after 1 year of service

Employee benefit scheme

Career progression opportunities

Work-life balance

Qualifications

• Proven track record in management and customer service.
• Ability to lead and motivate a team effectively.
• Experience in retail environments, particularly luxury goods.

Responsibilities

• Manage daily operations and team tasks.
• Achieve revenue targets while ensuring excellent service.
• Liaise with warehouse and buyers for stock management.
• Handle customer queries and complaints efficiently.
• Maintain appealing in-store displays that reflect brand image.

Skills

Customer service excellence

Team leadership

Visual merchandising

Stock management

Communication

Job description

HEAD OF DEPARTMENT - FOODHALL

We have a unique opportunity for an accomplished Manager to join our team in continuing the pursuit of excellence in customer service that is required in our highly prestigious Award Winning Foodhall Department.

We are looking for a permanent full time Department Manager to manage the flagship Foodhall Department at The House of Bruar - Scotland’s most prestigious country store. The department is 20,000 sq ft and has expanded over the last few years, with the addition of a Drinks Room, furthering its reputation as one of the premium Scottish Food Halls. With customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland! Working with luxury brands and products, our aim is to deliver the best goods and service that Scotland has to offer. Duties will include leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team. You will understand the importance of managing stock levels on the floor, and you will build excellent relationships with the warehouse and buying teams.

The successful candidate will be working closely with the Head Buyer to assist with the growth and development of the department. If you enjoy working with luxury food brands, and are passionate and driven to deliver the very best customer service with your team this could be the perfect opportunity for you.

This role is permanent and offers full time hours.

Key Responsibilities

• Operating the Department through day-to-day management and task delegation to the team.
• Understanding department revenue targets and consistently striving to achieve them.
• Liaising with Warehouse and Buyers in managing stock movements.
• Handing all customer queries, complaints and returns in a professional and efficient manner.
• Motivating, training and coaching the team to deliver excellent customer service.
• Maintaining our visually inspiring in-store and window displays to reflect the company brand and reputation.
• To undertake tasks from various stakeholders in an effective and timely manner.
• To passionately promote and drive Brand Image through extensive product knowledge.
• Creating a positive working environment for the team and our customers.
• To manage the shop floor at all times in order to identify/resolve urgent issues and communicate appropriate information to the Food Buying Manager

You will be:

• A Great Leader with a proven track record
• Collaborative, flexible and reliable
• Able to support a rapidly changing programme
• Interested in visual displays, with visual flair
• Positive attitude with an approachable manner and a drive to succeed

Rewards:

• Healthcare after 1 year service
• An employee benefit scheme that rewards loyalty
• Career progression and learning and development opportunities for all managers
• Work life balance
• Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Retail