Food Team Leader: Drive Service & Growth

Marks & Spencer Plc; London Colney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer seeks a Team Manager in Food to lead shop floor operations. In this pivotal role, you will coach a team to deliver outstanding customer service and achieve commercial results. Responsibilities include driving performance against KPIs, solving problems swiftly, and fostering a culture of excellence. Ideal candidates are operationally resilient with strong leadership skills, ready to make a significant impact in a dynamic environment.

Benefits

Career development opportunities

Incentives for performance

Inclusive work environment

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good working knowledge of commercial, visual, operational and people processes.
• Ability to deliver under pressure demonstrating resilience.

Responsibilities

• Lead and coach a team to meet performance standards.
• Drive profitability and sales in line with KPIs.
• Ensure a safe and legal store environment.

Skills

Team leadership

Customer service

Commercial awareness

Problem-solving

Data analysis

Job description

A leading UK retailer seeks a Team Manager in Food to lead shop floor operations. In this pivotal role, you will coach a team to deliver outstanding customer service and achieve commercial results. Responsibilities include driving performance against KPIs, solving problems swiftly, and fostering a culture of excellence. Ideal candidates are operationally resilient with strong leadership skills, ready to make a significant impact in a dynamic environment.