Food Store Team Leader — Drive Service & Sales

Marks & Spencer Plc; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to oversee shop floor operations, ensuring excellent availability and service standards. The ideal candidate will lead a team, drive commercial performance, and enhance customer experience. This role combines frontline leadership with a focus on coaching and operational excellence. Exceptional standards and a clear vision for improvement are essential. Candidates should possess strong leadership skills and a passion for customer service within a fast-paced retail environment.

Benefits

Inclusive workplace

Diverse team environment

Qualifications

• Ability to lead a multiskilled team and deliver customer service excellence.
• Strong communication and interpersonal skills to inspire and manage a team.
• Familiarity with retail principles and operational processes.

Responsibilities

• Lead and coach a team to deliver exceptional customer service.
• Drive commercial performance and accountability for store targets.
• Support recruitment and development of team members.

Skills

Team leadership

Customer service

Commercial awareness

Operational resilience

Coaching and training

Data-driven decision making

Job description

A leading UK retailer is seeking a Team Manager in Food to oversee shop floor operations, ensuring excellent availability and service standards. The ideal candidate will lead a team, drive commercial performance, and enhance customer experience. This role combines frontline leadership with a focus on coaching and operational excellence. Exceptional standards and a clear vision for improvement are essential. Candidates should possess strong leadership skills and a passion for customer service within a fast-paced retail environment.