Food Store Floor Lead — Open/Close & Service

Marks & Spencer Plc; Lowestoft; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail company in Lowestoft is seeking a Shift Lead to oversee fill operations and ensure exceptional customer service. In this role, you will lead a team, coordinate resources, and maintain operational standards. You will also model excellent customer service and support colleague performance. The ideal candidate should have good communication skills, digital capability, and the ability to manage change effectively. A flexible work pattern including weekends is required.

Qualifications

• Ability to manage own reactions around change.
• Good level of digital capability and knowledge of relevant systems.
• Understanding of customer assistant legal requirements.

Responsibilities

• Lead fill operations and coordinate resources.
• Ensure operational tasks are delivered efficiently.
• Deliver exceptional customer service and support KPIs.

Skills

Good communication skills

Customer service excellence

Digital capability

Team collaboration

Job description

A leading retail company in Lowestoft is seeking a Shift Lead to oversee fill operations and ensure exceptional customer service. In this role, you will lead a team, coordinate resources, and maintain operational standards. You will also model excellent customer service and support colleague performance. The ideal candidate should have good communication skills, digital capability, and the ability to manage change effectively. A flexible work pattern including weekends is required.