Food Floor Team Leader — Service, Growth & Profit

Marks & Spencer Plc; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Guildford is seeking a Team Manager in Food to lead a front-line team, ensuring exceptional availability and 5-star service. You will be responsible for coaching team members, driving commercial performance, and delivering on key performance indicators. The successful candidate will need strong leadership skills, resilience, and a commitment to customer satisfaction. This role is pivotal in shaping the future direction of the food business at M&S, with a focus on transformation and excellence.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Good communicator and listener who inspires and shares knowledge.
• Ability to deliver under pressure and demonstrate resilience.

Responsibilities

• Lead and coach a team to deliver consistently under pressure.
• Drive commercial performance through understanding and translating numbers into action.
• Support the growth and profitability of the store.

Skills

Leadership

Customer service

Commercial awareness

Operational resilience

Flexibility

Job description

A leading retail company in Guildford is seeking a Team Manager in Food to lead a front-line team, ensuring exceptional availability and 5-star service. You will be responsible for coaching team members, driving commercial performance, and delivering on key performance indicators. The successful candidate will need strong leadership skills, resilience, and a commitment to customer satisfaction. This role is pivotal in shaping the future direction of the food business at M&S, with a focus on transformation and excellence.