Food and Beverage Attendant

Metropolitan Casinos; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company, based in the UK, is seeking passionate F&B Attendants to provide exceptional service in a dynamic environment. This role requires individuals who are energetic, flexible, and able to engage positively with guests. Responsibilities include food and drink delivery, customer interaction, and maintaining high standards of service. Candidates must be over 18 and available for flexible shifts, including nights and weekends. A competitive benefits package and opportunities for personal growth are part of the offer.

Benefits

Hourly wage + service charge

50% off food and beverages

Extensive rewards platform

Company sick pay

Company pension

Life assurance

Refer a friend incentive

Financial advice services

Health and wellbeing services

Virtual GP services

Season ticket loans

Cycle to work scheme

Qualifications

• Must be 18 years or older with the right to work in the UK.
• Flexible scheduling for nights, weekends, and holidays.

Responsibilities

• Organize and execute mise-en-place duties before and after service.
• Support the team during busy periods for efficient service.
• Master the point-of-sale system for order placements.
• Deliver food and drinks timely and maintain high standards.
• Engage comfortably with guests to ensure a smooth service experience.

Skills

Responsiveness

Positive Attitude

Professionalism

Flexibility

Customer Service

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme

What We Are Looking For

As aF&B Attendantat Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team.F&B Attendant'sare flexible to our customers' needs and go above and beyond to make anything possible.

Main Responsibilities

• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Support the team to ensureefficient and smooth serviceduring busy periods
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience

Service Behaviours

Our F&B Attendants are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

F&B Attendantswill spend a large portion of their shift on their feet working directly with the public.