FOH Team Member

Cezanne HR; Bedford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate Front of House staff to enhance the customer experience at a beloved neighborhood pub. This role offers the opportunity to engage with customers, deliver exceptional service, and work in a supportive team environment. With a focus on great food and drinks, you will play a key role in ensuring every guest leaves with a smile. Join a fun culture that values teamwork and offers great benefits, including discounts and a company pension scheme. If you are enthusiastic about hospitality and eager to grow your career, this is the perfect opportunity for you.

Benefits

28 days holiday

Company Pension scheme

Retail and beer discounts

Free food when on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount

Qualifications

• Previous experience in a front of house role in hospitality.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Ensure an exceptional customer experience and take accurate orders.
• Work closely with kitchen staff and confidently recommend menu items.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Education

Experience in Hospitality

Job description

FOH Team Member

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Company Description

Just a short walk from Bedford town centre, The Gordon Arms can be found on the well-known and loved Castle Road, located in the heart of Bedford’s Castle Quarter. We love to be considered as a neighbourhood hangout which offers great beer, tasty food and great service.

Position

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements

• Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us

Other information

We will offer you a great package:

• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• Free food when on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• 30% dining discount of all managed houses
• Great working environment and great prospects!

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