FNOL Team Lead — Claims Management (Stoke)

Davies; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading claims management firm is seeking a Team Manager for their FNOL team in Stoke-on-Trent. The role involves managing key service metrics, overseeing daily operations, and developing team members. Ideal candidates will have significant management experience, particularly in property claims, and possess strong stakeholder engagement skills. The position offers numerous benefits including professional development opportunities, robust pension plans, and flexible working arrangements.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Pension scheme with contributions

Qualifications

• Proven management experience at a mid-senior level.
• Property Claims experience, ideally within a claims management capacity.
• Experience in external stakeholder management.

Responsibilities

• Oversee delivery of service metrics and KPIs.
• Manage resource alignment including telephony and claims.
• Create and update client-specific procedures.

Skills

Management experience

Property Claims knowledge

Stakeholder management

Autonomous problem-solving

Microsoft Excel analysis

Job description

A leading claims management firm is seeking a Team Manager for their FNOL team in Stoke-on-Trent. The role involves managing key service metrics, overseeing daily operations, and developing team members. Ideal candidates will have significant management experience, particularly in property claims, and possess strong stakeholder engagement skills. The position offers numerous benefits including professional development opportunities, robust pension plans, and flexible working arrangements.