Flexible MFD Printer Field Engineer – North Wales

Apogee; Star; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology services provider located in North Wales is looking for an engineer to work on MFD printers. Responsibilities include conducting service visits, fault diagnosis, and customer communication. Ideal candidates should have IT knowledge, excellent customer service skills, and experience in a target-driven environment. The role offers flexible working options and extensive benefits including 33 days of holiday and professional development opportunities.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family-friendly benefits

2 paid days off for voluntary work

Staff reward scheme

Pension scheme

Life assurance 4× salary

Professional development sponsorship

Employee assistance programme

Mental health first aider support programme

Cycle2work scheme

Discounted gym membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP employee discount programmes

Mobile phone discounts

Responsibilities

• Conduct service visits to address reported calls and maintain standards.
• Respond promptly to service requests for repair of business equipment.
• Perform fault diagnosis and implement repairs effectively.
• Carry out preventative maintenance per manufacturer guidelines.
• Communicate with customers, providing detailed reports.
• Install equipment and ensure customer satisfaction.
• Provide training to customers on maximizing equipment efficiency.
• Manage inventory of spare parts effectively.

Skills

Experience working as an engineer on MFD printers

IT knowledge with the ability to network devices

Excellent customer service skills

Experience working in a target-driven environment

Professional appearance at all times

Willingness to undertake training on new product lines

Job description

A technology services provider located in North Wales is looking for an engineer to work on MFD printers. Responsibilities include conducting service visits, fault diagnosis, and customer communication. Ideal candidates should have IT knowledge, excellent customer service skills, and experience in a target-driven environment. The role offers flexible working options and extensive benefits including 33 days of holiday and professional development opportunities.