Fleet Support Advisor – Night Shift

Seven Lincs Limited; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic fleet management company based in Ipswich is seeking a Fleet Support Advisor to join their Operations team. The ideal candidate will demonstrate excellent telephone manner and customer care skills, with the ability to work in a fast-paced environment. Responsibilities include handling vehicle breakdowns and inquiries, managing live VOR and breakdown boards, and maintaining supplier relationships. With competitive benefits such as 20 days of holiday and a vibrant company culture, this position offers a unique opportunity for growth and development.

Benefits

20 days holiday increasing to 25

Life assurance from day one

Birthday off after probation

Free employee assistance program

Qualifications

• Ability to work in a fast-paced environment.
• Willingness to take ownership of tasks and complete them to a high standard.
• Ability to build relationships with colleagues, customers, and suppliers.

Responsibilities

• Take ownership of assigned tasks.
• Handle vehicle breakdowns and customer inquiries via phone and email.
• Manage the live VOR and breakdown boards.
• Book customers for manufacturer recalls promptly.
• Maintain relationships with customers and suppliers.

Skills

Excellent telephone manner

Customer care skills

Basic IT operating systems

Attention to detail

Team player capabilities

Job description

Seven Asset are seeking to appoint a Fleet Support Advisor to join our busy Operations team.

Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your Birthday following a successful probation period
• Free 24-hour employee assistance program
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Working hours shall be Sunday – Thursday, 22:00 – 07:00 (Hours will vary for initial training)
• Town Centre office

What We Need From You?

• Excellent telephone manner and customer care skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• High levels of attention to detail in regards to checking current and historical data
• Ability to build good relationships with colleagues, customers and suppliers

Responsibilities and Duties to include:

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns, defects, recalls and customer enquiries while ensuring that vehicle downtime is kept to a minimum via both phone and email.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process. Escalate dealer and customer issues to account managers and fleet managers.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To elevate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
• Any other duties as required

NO AGENCIES PLEASE

FEEL LIKE THE RIGHT FIT FOR SEVEN GROUP? APPLY TODAY!

Please get in touch with any questions. To apply please submit an up-to-date CV either via our online form or email us.

With over 25 years of industry knowledge, dealing with independents and multi-national companies, we have built a vast portfolio.