Fleet Support Advisor

Seven Lincs Limited; Ipswich; On-site; GBP 24,000 - 28,000; Full time

Job summary

A dynamic fleet management company in Ipswich is seeking a Fleet Support Advisor to enhance customer service and support fleet operations. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities include managing vehicle breakdowns, updating operational statuses, and providing top-tier support to customers and suppliers alike. Join us for a vibrant work culture with opportunities for growth.

Benefits

20 days holiday increasing with service

Life assurance from day one

Free 24-hour employee assistance program

Dress down Fridays

Qualifications

• Comfortable with basic IT operating systems.
• Ability to work in a fast-paced environment.
• Possess good all round team player capabilities.

Responsibilities

• Ensure ownership of tasks assigned.
• Deal with vehicle breakdowns and customer inquiries.
• Maintain knowledge of preferred suppliers.
• Update and manage live VOR and roadside breakdown boards.
• Provide periodic weekend/evening office cover as required.

Skills

Excellent telephone manner

Customer support skills

Attention to detail

Ability to work on own initiative

Team player capabilities

Tools

Basic IT operating systems

Job description

Seven Asset are looking to appoint a Fleet Support Advisor to join our busy Operations team.

Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your Birthday
• Free 24-hour employee assistance program
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Working various shifts Monday – Friday alternating between 07:00 – 16:00 and 09:00 – 18:00
• Town Centre office

What We Need From You?

• Excellent telephone manner and customer support skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• High levels of attention to detail in regards to checking current and historical data

Responsibilities and Duties:

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To escape any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
• Any other duties as required

NO AGENCIES PLEASE

FEEL LIKE THE RIGHT FIT FOR SEVEN GROUP? APPLY TODAY!

Please get in touch with any questions. To apply please submit an up-to-date CV either via our online form or email us.

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With over 25 years of industry knowledge, dealing with independents and multi-national companies, we have built a vast portfolio.