Fire & Security Service Engineer

Ripple Effect Consulting; Salisbury; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading fire and security solutions provider is seeking a Fire & Security Service Engineer in Salisbury. The successful candidate will maintain fire and security systems, respond to service calls, and ensure exceptional customer service. With comprehensive training and development opportunities, this role includes a competitive OTE of £55,000 which incorporates various components including salary and on-call pay. This position requires a strong technical background and will potentially involve face-to-face customer interaction.

Benefits

OTE – £55,000 inclusive of salary, overtime, and commission

Company Van

Training and development opportunities

Royal London Pension Scheme

Life Assurance

Employee Recognition Scheme

Paid Holidays plus Bank Holidays

Mental Health & Well-being scheme

Qualifications

• Experience in the electrical or electronic industry is essential.
• Good understanding of Fire and Security Systems is required.
• Experience with front-line customer interactions is preferable.

Responsibilities

• Maintain Fire & Security Systems in the assigned area.
• Respond to service calls on Fire and Security systems.
• Plan and execute routine and reactive service visits.

Skills

Technical background in the electrical / electronic industry

Knowledge of Fire and Security Systems

Front‑line customer contact experience

Excellent organisational skills

Professional and presentable demeanor

Ability to deliver exceptional customer service

Tools

Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec

Galaxy, Texecom, Scantronic, Menvier, Risco

Hikvision, Dahua, Bosch

Paxton, PAC., Salto

Job description

Fire & Security Service Engineer - Salisbury

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client’s sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Our Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world‑class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re‑active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

• Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec
• Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
• CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
• Access Control: Paxton, PAC., Salto

What We’re Seeking

We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:

• A technical background in the electrical / electronic industry.
• Good all‑round knowledge of Fire and Security Systems.
• Experience of front‑line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

Benefits

• OTE – £55,000 inclusive of basic salary, overtime, on‑call, travel time, and Engineer commission scheme.
• Company Van with fully fitted Van vaults.
• Full use of our Academy training + external training.
• 6 training days a year.
• Royal London Pension Scheme.
• Life Assurance x4 Basic Salary.
• Employee Recognition Scheme.
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
• Paid Holidays plus Bank Holidays.
• Additional Day holiday each full year of completed service (up to 25 days).
• Mental Health & Well‑being scheme.
• Development & Progression opportunities.
• 4‑Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.