Fine-Dining Restaurant & Bar Manager | Guest Experience Leader

Royal Southern YC; Hamble-le-Rice; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious yacht club in the United Kingdom is seeking an experienced Restaurant & Bar Manager to lead a busy restaurant and bar operation. The ideal candidate will possess strong leadership skills and a passion for customer service, ensuring exceptional dining experiences for guests. Responsibilities include team management, compliance with health and safety regulations, and maximizing sales opportunities. The role offers a unique opportunity to work in a vibrant, community-focused environment by the water.

Benefits

On-site parking

A vibrant calendar of events

Working in a stunning waterside location

Qualifications

• Proven experience in hospitality management or senior supervision within fine dining or upscale environments.
• Excellent interpersonal and communication skills, with a strong passion for customer service.
• Strong leadership abilities with a hands-on, supportive approach to team management.
• Highly organised, calm under pressure, and capable of managing multiple priorities.
• Knowledgeable about food, wine, and beverages, with an understanding of guest expectations.
• Solid grasp of licensing laws, food hygiene, and health & safety requirements.
• Competent in basic financial management, stock control, and cost-effective staff rostering.
• Passionate about delivering exceptional guest experiences and supporting team excellence.
• Friendly, confident, and caring personality with exceptional attention to detail and a guest-first mindset.
• Motivational and inspiring leader who fosters development, maintains standards, and ensures consistent first-class service.
• Continuously pursues excellence and aims to exceed expectations with regard to sales activity and service.
• Experienced in using and programming ICR, or other recognised point of sale systems.

Responsibilities

• Act as the visible point of contact for members and guests, ensuring queries and feedback are handled promptly.
• Lead, develop and motivate the restaurant and bar team to consistently deliver high standards.
• Management of the restaurant and bar team, including rota planning and performance evaluation.
• Oversee reservations and collaborate with the Head Chef to deliver a smooth flow of service.
• Monitor and maintain standards of presentation, ambience and cleanliness.
• Contribute to a culture of continuous improvement and exceeding members’ expectations.
• Support the Events Manager in achieving financial targets through effective cost control and upselling.
• Ensure compliance with licensing, health and safety, and food hygiene regulations.

Job description

A prestigious yacht club in the United Kingdom is seeking an experienced Restaurant & Bar Manager to lead a busy restaurant and bar operation. The ideal candidate will possess strong leadership skills and a passion for customer service, ensuring exceptional dining experiences for guests. Responsibilities include team management, compliance with health and safety regulations, and maximizing sales opportunities. The role offers a unique opportunity to work in a vibrant, community-focused environment by the water.