Financial Services Admin – Customer Support (15mo FTC)

HR GO Driving; Liverpool; On-site; GBP 25,000 - 26,000; Full time

Job summary

A progressive financial services company in Liverpool is seeking a Customer Service Administrator on a Fixed Term Contract for 15 months. You will handle email correspondence from investors and professionals while ensuring compliance with regulations. The ideal candidate has experience in customer service, particularly in complaint handling, and can work independently or as part of a team. This position offers a competitive salary of £25,602 per annum and standard working hours of Monday to Friday, 9am-5:30pm.

Qualifications

• Experience in complaint handling, inbound processing, or banking roles.
• Strong independent worker with team collaboration skills.
• Proven ability in resolving complaints.

Responsibilities

• Respond to emails from investors and professionals.
• Prioritize queries and coordinate with departments.
• Ensure quality and accuracy in correspondence.

Skills

Customer service experience

Complaint handling

Teamwork

Independent working

Job description

A progressive financial services company in Liverpool is seeking a Customer Service Administrator on a Fixed Term Contract for 15 months. You will handle email correspondence from investors and professionals while ensuring compliance with regulations. The ideal candidate has experience in customer service, particularly in complaint handling, and can work independently or as part of a team. This position offers a competitive salary of £25,602 per annum and standard working hours of Monday to Friday, 9am-5:30pm.