Financial Crime Operations Officer

Secure Trust Bank PLC; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A financial services organization is seeking a detail-oriented Financial Crime Operations Officer to safeguard against financial crime risks. This role involves investigating suspicious activities, conducting customer due diligence, and providing training on financial crime responsibilities. The ideal candidate will have experience in a financial crime function, strong communication skills, and the ability to work independently. The position offers a hybrid working arrangement with flexibility around office attendance.

Qualifications

• Experience in a financial crime function within financial services.
• Knowledge of the UK's regulatory framework around financial crime.
• Hands-on experience in customer screening and transaction monitoring.

Responsibilities

• Investigate unusual activity reports and escalate concerns.
• Respond to data requests from law enforcement.
• Conduct customer due diligence for higher-risk customers.
• Review transactions for indicators of suspicious activity.
• Support business areas to understand financial crime responsibilities.
• Design and deliver financial crime awareness training.

Skills

Financial crime function experience

Understanding of UK financial crime legal framework

Customer screening and transaction monitoring

Logical thinking

Strong communication skills

Ability to work independently

Job description

Help us protect our customers and our business.

We’re looking for a detail-oriented and proactive Financial Crime Operations Officer to join our team and play a key role in safeguarding our organisation from financial crime risks. If you’re passionate about doing the right thing, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.

What you’ll be doing

• Investigating unusual & suspicious activity reports and escalating concerns to the Group’s Nominated Officer where appropriate.
• Responding to data requests from law enforcement and other third parties.
• Conducting customer due diligence and ongoing monitoring for higher-risk customers.
• Reviewing transactions and identifying indicators of suspicious activity.
• Supporting business areas in understanding their financial crime responsibilities.
• Designing and delivering tailored financial crime awareness training.

You’ll also contribute to continuous improvement and help ensure our policies and practices align with regulatory expectations.

What you’ll bring

• Has experience working in a financial crime function, ideally within financial services.
• Understands the UK’s financial crime legal and regulatory framework.
• Has hands-on experience with customer screening, transaction monitoring, and investigating SARs.
• Is a logical thinker with strong attention to detail.
• Commun clearly and confidently, both in writing and verbally.
• Can work independently and manage their own workload effectively.

Bonus points if you hold an industry-recognised financial crime qualification—but it’s not essential.

Our values

• Is risk aware and committed to keeping customers and colleagues safe.
• Puts the customer first in everything they do.
• Takes ownership and is accountable for their actions.
• Is performance driven and strives to be their best.
• Works collaboratively and supports others to succeed.

How we work

The Financial Crime Operations team work on a flexible shift pattern within the hours of Monday - Friday 8.00am -6.00pm, Saturday 9.00am - 6.00pm and Sunday 10.00am - 5.00pm, 35 hours per week. We are a hybrid working business, the role can be based in either Solihull or Cardiff and we work to 50% office attendance.