Financial Aid Assistant

Kwantlen Polytechnique University; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a Financial Aid Assistant to join the Student Services team. This role involves responding to student inquiries regarding financial awards and assistance programs, reviewing applications, and processing related data. Ideal candidates should have a bachelor's degree or related experience and demonstrate strong customer service, communication, and organizational skills. Proficiency in student records systems and Microsoft Office is preferred, along with attention to detail and the ability to handle confidential information.

Qualifications

• Minimum 2 years of post-secondary education, bachelor’s degree preferred.
• Minimum of 2 years related experience in a post-secondary setting.
• Demonstrated ability to handle confidential information appropriately.

Responsibilities

• Respond to student inquiries regarding financial assistance programs.
• Review student applications for awards and financial aid.
• Process student information related to financial assistance.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Problem-solving

Education

Bachelor’s degree or related experience

Tools

Student Banner system

Microsoft Office

Job description

We are currently seeking a Financial Aid Assistant to join our Student Services team.

Job Overview:

Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.

Education and Experience

• A minimum 2 years of post-secondary education – bachelor’s degree preferred – accompanied by a minimum of 2 years related experience in a post-secondary setting.

Knowledge, Skills & Abilities

• Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
• Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
• Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
• Excellent oral and written communication skills.
• Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
• Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
• Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
• Aptitude for exacting and precise work; must be detail-oriented.
• Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
• Demonstrated ability to handle confidential information appropriately.
• Ability to work independently, exercise good judgment and demonstrate initiative.

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Salary Information

Salary and wage increments are in accordance with the Collective Agreement.