Field Service Technician (South London) Field Service - Domestic · North London ·

Miele Co Ltd; City of London; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading appliance manufacturer in the City of London is seeking a Domestic Premium Appliance Field Engineer. This role involves servicing world-class products in customers' homes and supporting sustainability initiatives. Ideal candidates will have a technical background, with opportunities for training. The position offers a salary up to £47,508 with a comprehensive benefits package, including a pension scheme and personal development support.

Benefits

Performance related bonus scheme

25 days holiday plus bank holidays

Comprehensive benefits package

Wellness and employee support schemes

Substantial discount on all company products

Qualifications

• Experience as an Appliance engineer or technician preferred.
• Background in electronics, white goods, electrical or gas industries beneficial.
• Gas qualification and experience desirable but not essential.

Responsibilities

• Work independently with tools provided to deliver excellent service.
• Diagnose and solve issues with various world-class products.
• Promote care products and appliances as a brand ambassador.

Skills

Technical experience

Team player

Customer experience

Job description

Domestic Premium Appliance Field Engineer

South London - Your location must be within or very close to the area listed.

The Miele Service team is an award-winning service delivery function, supporting the needs of our domestic customers directly in their homes. We hire the best technicians from the white goods sector to join our field service community. Our team is built on a legacy of excellence and innovation that dates back to 1899. We are proud to offer a workplace and culture that is as future proof as our world-renowned products. At Miele, we don’t just build appliances—we build careers. Join us in living our philosophy of being ‘Immer Besser’—Forever Better.

About the role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day.

Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise.

As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.

About you

Ideally you will have worked in an Appliance engineer or Appliance technician role; however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on your background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

A gas qualification and experience would be highly desirable but not essential.

What to expect from us

In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £47,508 (inclusive of London Weighting), along with a comprehensive benefits package:

• Starting salary of £40,721 (inclusive of London Weighting) which increases incrementally as you gain skills.
• Potential to rise within the first 8 months.
• A daily lunch allowance included in salary.
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme – money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher Scheme.
• Substantial discount on all company products.

If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you.

Please apply below by sharing your CV, answering the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.