Field Service Engineer

Franke Artemis Holding AG; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading supplier of kitchen solutions is seeking a part-time Field Service Engineer in the Isle of Wight or Southampton. This role involves technical support for coffee machines, ensuring quality service, managing stock levels, and reporting issues to the Head of Field Service. Candidates should have at least 2 years of relevant experience, excellent communication skills, and the ability to prioritize tasks. Join a company committed to excellence and innovation with a competitive salary and benefits package.

Benefits

25 days of holidays

Private Healthcare

Professional growth opportunities

Collaborative environment

Qualifications

• Minimum 2 years experience in the coffee machine or vending industry.
• Ability to demonstrate understanding of Field Engineer roles.
• Excellent communication and personal integrity skills.

Responsibilities

• Ensure adherence to Franke UK Technical Standards.
• Manage stock levels and customer relations.
• Report ongoing issues to the Head of Field Service.

Skills

Experience in coffee machine or vending industry

Communication skills

Analytical and prioritization skills

Tools

Laptops

Phones

Job description

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Field Service Engineer - Isle of Wight/Southampton

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state‑of‑the‑art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best‑in‑cup‑quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We’re looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds the responsibility for the technical support of our and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part‑time role (3 days a week or half Monday to Friday)

Ensure agreed Franke UK Technical Standards and Processes are adhered to

Highlight Technical skills gap.

• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses

Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

Ability to demonstrate an understanding and experience in remit of the Field Engineers role

• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop

Excellent communications skills.

Personal integrity.

Analysing and prioritising.

Understand when to inform and when to elevate issues.

Any other ad‑hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.