Field Service Engineer

Optimec Systems Limited; Malvern; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A medical equipment manufacturer is seeking a Field Service Engineer to join their team in Malvern. The role involves building and installing advanced metrology systems, training customers, and may require travel within the UK and internationally. Candidates should have hands-on experience with systems and be confident problem solvers. This full-time position offers opportunities for growth within the company.

Benefits

25 days holiday plus bank holidays

Pension

Enhanced sick pay

Cycle to work scheme

Free parking

Shower facilities

Qualifications

• Willing and able to travel in the UK and abroad with a full UK driving licence.
• Comfortable working in labs, clean rooms, and manufacturing areas.
• Keen to learn with training provided on new products.

Responsibilities

• Help build state of the art metrology systems.
• Install systems at customer sites, mainly contact lens manufacturers.
• Train customers on how to use the systems.

Skills

Hands-on experience with hardware and software systems

Field service/installation experience

Clear communication skills

Problem-solving abilities

Ability to travel in the UK and abroad

Tools

Standard tools and diagnostic kit

Job description

Join to apply for the Field Service Engineer role at Optimec Systems

This range is provided by Optimec Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Optimec Systems

Location: Malvern HQ, hybrid with UK & International travel

Benefits: 25 days holiday plus bank holidays, pension, enhanced sick pay, cycle to work, free parking, shower facilities.

Kit: Laptop, tools and test equipment provided

Please note: We are building our team in partnership with Reedmace Talent, experts in helping tech companies scale through in-house hiring. We do not use recruitment agencies, we hire directly.

What you will love about this role

• The chance to help a company grow rapidly with a distinctly unique technology that’s changing the industry.
• Take ownership – build systems in the workshop, then install and commission them with customers in real-world environments.
• See the impact of your work immediately – your installs go live, operators are trained, and your handover closes the loop.
• Work with modern hardware and software, with room to grow your skills in LabVIEW and machine vision.
• Travel UK and overseas, representing an innovative manufacturer on customer sites.

What you will do

• Help build state of the art metrology systems – hardware and software.
• Install them at customer sites, mainly contact lens manufacturers, in labs, clean rooms or manufacturing environments.
• Train customers on how to use the systems.
• Identify upsell opportunities.
• Support the customer as required.

What you bring

• Willing and able to travel in the UK and abroad, with a full UK driving licence and a valid passport.
• Hands‑on experience with hardware and software systems, building, installing, and fixing real equipment.
• Field service/installation experience on customer sites, comfortable working in labs, clean rooms and manufacturing areas.
• Follow clear procedures and keep accurate records so everyone knows what’s been done.
• Problem solver who stays calm when things don’t go to plan.
• Clear communicator who can explain steps simply and train customers with confidence.
• Confident with standard tools and diagnostic kit to find and fix issues.
• Keen to learn, we’ll train you on our product and any optical specifics you haven’t seen before.

Nice to have

Cleanroom or ESD experience, OCT or optical systems exposure, LabVIEW Core 1 or Core 2, ECS or CSCS or SPA site cards.

How you can grow

Progress to Senior Field Service Engineer, then Head of Field Service Engineering as we scale, with in-house training and hands on exposure to cutting‑edge optical metrology and OCT systems.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Engineering, Science, and Information Technology

Industries

• Medical Equipment Manufacturing
• Industrial Machinery Manufacturing

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