Field Service Engineer

TSI Incorporated; High Wycombe; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions company is seeking a Field Service Engineer based in High Wycombe, UK, to conduct field service work for test instrumentation. This role involves assessing customer needs, performing installations, repairs, calibration, and providing technical support. Candidates should hold a degree in mechanical or electronics, with 1-2 years of service sector experience, and strong interpersonal skills are essential for effective communication and problem-solving. Extensive travel will be required throughout the UK and beyond.

Qualifications

• 1 or 2 years minimum in the service sector required.
• Good computer literacy and accuracy are essential.
• GCSE level language, maths, reading, writing, and reasoning skills.

Responsibilities

• Assess on-site customer requirements and plan travel accordingly.
• Perform on-site service, repairs, and calibrations as per procedures.
• Install new equipment at customer sites.
• Provide basic operator training at customer sites.
• Prepare quotations for on-site work and manage tools/parts stocks.
• Keep records and document operations in systems.
• Provide remote technical support and troubleshooting.
• Communicate effectively with service team members.

Skills

Interpersonal skills

Organizational skills

Communication skills

Analytical skills

Decision making

Problem solving

Research skills

Computer literacy

Education

University degree in mechanical/electronics

College certificate in electronics servicing

Basic education in Mathematics, English, and Science

Job description

Under general supervision of the UK Service Manager. Will be based in the UK service lab in High Wycombe, but will spend approximately 60%-90% of the time out of the office (dependent on customer demand) carrying out field service work, at various locations throughout the UK, Europe and possibly Middle East and Africa. The field service will be concerned with the servicing, repair and calibration of TSI manufactured test instrumentation at customer facilities, however there will be some scope to work with TSI instruments when working in house in the High Wycombe facility.

Job Responsibilities

• Assess on-site customer requirements, and plan travel requirements to fulfill the customer needs.
• Carry out on-site service, repairs and calibrations to customers instruments following TSI in house work procedures.
• Carry out on-site installations of new equipment at customers site.
• Carry out basic operator training at customers site.
• Prepare quotations for on-site work.
• Maintain tools and parts stocks to be able to cover all customer on-site requirements.
• Keep records and write reports, both in SAP and other systems, of all operations carried out.
• Provide remote technical support and troubleshooting to end users.
• Communicate well with other members of the service team, to help provide efficient service to our customers.
• Complete other assignments and special projects as requested.

Job Requirements

• A Basic education in Mathematics, English and Science.
• A College certificate in electronics servicing or similar.
• A University degree in a mechanical/electronics subject.
• 1 or 2 years minimum in the service sector is essential.
• Good computer literacy and accuracy is of paramount importance.
• Strong interpersonal, organizational and communication skills.
• Above average analytical, decision making, problem solving and research skills.
• GCSE level language, maths, reading, writing and reasoning skills.

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

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