Field Service Engineer

Infusefinancial; City of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading manufacturer of protective packaging is seeking a Field Service Engineer to manage a Southern territory in the UK. Responsibilities include overseeing maintenance programs, providing technical support, and ensuring customer satisfaction. Ideal candidates will have at least 5 years of field-based engineering experience and strong technical skills in mechanical and electrical systems. This role offers a salary range of £35,000 - £40,000.

Qualifications

• At least 5 years of experience in field-based engineering.
• Ideally HNC/HND in electrical engineering or equivalent, or apprentice trained.
• Conversant with Microsoft Office.

Responsibilities

• Manage a Southern territory with organized maintenance programs.
• Promote company products and implement effective time management.
• Conduct risk assessments and provide application support.

Skills

Field-based engineering experience

Technical skills in mechanical systems

Strong problem solving

Microsoft Office proficiency

Education

HNC/HND in electrical engineering or equivalent

Job description

Company Profile

A leading manufacturer of protective packaging is looking to recruit a flexible and team‑oriented Field Service Engineer covering a territory in South UK.

Title

Field Service Engineer

Salary

£35,000 - £40,000

Purpose of the Job

The Field Service Engineer is responsible for managing and supporting the operation and maintenance of systems within a Southern territory, ensuring high standards of technical service and customer satisfaction. This role combines hands‑on engineering expertise with strong organizational and project management skills, overseeing preventative maintenance programmes, system installations, and troubleshooting across mechanical, pneumatic, and electrical systems. The position requires providing technical demonstrations, application support, and risk assessments while maintaining accurate records and managing equipment and spare parts. By representing the company professionally and efficiently managing their territory, the Field Service Engineer contributes to operational excellence, customer satisfaction, and the achievement of regional business objectives.

Key Accountabilities

• Manage a Southern territory; maintain systems through an organized programme and call‑outs
• Promote the company’s products and brands
• Organise preventative maintenance programme of all company systems on a regional basis
• Implement effective and efficient time management across the region to meet company goals
• Demonstrate correct use of all systems and suggest preventative maintenance to customers
• Project‑manage and implement Working Comfort solutions
• Represent the company in a professional manner at all times
• Provide demonstration and application support to customers and other team members
• Conduct risk assessments and method statements for customer installations
• Keep accurate records of machine services, movements and ensure timely receipt by the office
• Test and commission systems prior to installation
• Organise all stocks of machines and spare parts, and ensure adequate levels carried on vehicle

Skills & Competences

• At least 5 years experience in field‑based engineering
• Ideally HNC/HND in electrical engineering or equivalent, or apprentice trained
• Strong technical skills and understanding of mechanical/pneumatic and electrical systems (single and 3‑phase)
• Able to prioritise and handle multiple tasks, detailed orientated and able to analyse and solve problem issues
• Able to handle all situations with discretion and sensitivity to any customer needs
• Conversant with Microsoft Office
• Willingness to travel in UK and occasionally Europe with occasional overnight stays