Field Operations Supervisor

Diabetesstories; Newcastle upon Tyne; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading organization in building systems and engineering is seeking an experienced Field Operations Supervisor based in Newcastle upon Tyne. This role involves overseeing field-based technical teams, ensuring service delivery is consistent and customer-focused. The ideal candidate will have knowledge of door and window systems, experience in the construction industry, and a proven background in coaching technical teams. The position includes benefits like 25 days annual leave plus bank holidays and a Life Assurance Scheme.

Benefits

25 days annual leave plus bank holidays

Paid Birthday Leave

Life Assurance Scheme

Cycle to Work Scheme

Enhanced Maternity and Paternity Pay

Qualifications

• Full UK driving licence and flexibility to travel as required.
• Self-motivated, organized, and comfortable working independently.
• Professional, positive approach.

Responsibilities

• Oversee field-based technical teams and ensure consistent service delivery.
• Conduct audits covering HSQE, RAMS, PPE, vehicles, tools, plant, and stock.
• Deliver formal and informal training to technicians.
• Research and propose new training initiatives to add value to the business.

Skills

Knowledge of door and window systems

Experience working within the construction industry

Proven background in coaching or training technical teams

Excellent communication skills

Job description

We are working with a leading organisation in the building systems and engineering sector to recruit an experienced Field Operations Supervisor to support and develop service engineering teams across multiple northern regions.

The successful candidate will play a key role in overseeing field‑based technical teams, ensuring service delivery remains consistent, compliant, and customer‑focused. You'll act as a mentor, auditor, trainer, and technical escalation point, with regular travel and close collaboration with regional offices.

Key Responsibilities Included

• Reviewing and assessing technician capability, performance, and working practices
• Carrying out structured audits covering HSQE, RAMS, PPE, vehicles, tools, plant, and stock
• Delivering formal and informal training
• Identifying skills gaps and creating tailored development plans
• Supporting technical escalations and providing expertise to service teams and offices
• Conducting site‑based audits across multiple regions
• Assisting with estimating, office support, and operational tasks when required
• Supporting IT systems and digital tools used by field engineers
• Acting as first‑line escalation for out‑of‑hours call‑out activity on a rota basis
• Researching and proposing new training initiatives to add value to the business
• Maintaining strong communication between geographically spread teams

The Field Operations Supervisor Will Require

• Knowledge of door and window systems
• Experience working within the construction industry
• Proven background in coaching or training technical teams
• Confident delivering technical information clearly
• Self‑motivated, organised, and comfortable working independently
• Professional, positive approach with excellent communication skills
• Full UK driving licence and flexibility to travel as required

Benefits Include

• 25 days annual leave, plus bank holidays
• Paid Birthday Leave
• Life Assurance Scheme
• Cycle to Work Scheme
• Enhanced Maternity and Paternity Pay
• …and more!

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