Field Operations Scheduler – Real‑Time Support (Leicester)

Yu Energy; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading energy company in Leicester is hiring a Field Operations Support Coordinator to support real-time operations. This role involves coordinating with field engineers, managing job schedules, and ensuring excellent customer service. The ideal candidate should have experience in scheduling or field operations, strong communication skills, and the ability to thrive in a fast-paced environment. A generous benefits package is included, and candidates must have the right to work in the UK.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Experience in a scheduling, field operations, or contact center role.
• Ability to communicate effectively and manage customer expectations.
• Capable of working under pressure and maintaining composure.

Responsibilities

• Support field engineers with scheduling and troubleshooting.
• Maintain communication with customers regarding appointment changes.
• Collaborate with teams to ensure job completion.

Skills

Proven experience in fast-paced scheduling

Strong communication skills

Customer service skills

Decision-making under pressure

Collaboration skills

Tech-savvy

Job description

A leading energy company in Leicester is hiring a Field Operations Support Coordinator to support real-time operations. This role involves coordinating with field engineers, managing job schedules, and ensuring excellent customer service. The ideal candidate should have experience in scheduling or field operations, strong communication skills, and the ability to thrive in a fast-paced environment. A generous benefits package is included, and candidates must have the right to work in the UK.