Field Income Specialist — Debt Recovery & Benefits Support

Inside Housing Management; Nottingham; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association is seeking a Customer Accounts Specialist to provide essential income collection services. This role involves conducting home visits, managing legal processes, and collaborating with stakeholders to support customers in their financial challenges. The ideal candidate will have comprehensive knowledge of welfare benefits and debt recovery, along with strong negotiation skills. This position offers a full-time schedule with a requirement to travel across a broad geographic area.

Qualifications

• Good knowledge of debt recovery, legal frameworks, and welfare benefits.
• Experience managing cases through legal processes.
• Ability to work independently and manage a high-volume workload.

Responsibilities

• Deliver high-quality, customer-focused income collection services.
• Manage legal processes, enforce court judgements, and attend court proceedings.
• Negotiate payment plans and provide advice on welfare benefits.

Skills

Debt recovery knowledge

Negotiation skills

Communication skills

Attention to detail

MS Office knowledge

Job description

A leading housing association is seeking a Customer Accounts Specialist to provide essential income collection services. This role involves conducting home visits, managing legal processes, and collaborating with stakeholders to support customers in their financial challenges. The ideal candidate will have comprehensive knowledge of welfare benefits and debt recovery, along with strong negotiation skills. This position offers a full-time schedule with a requirement to travel across a broad geographic area.