Family Care Navigator & Advocate

Transformationunitgm; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent NHS trust in Birmingham is seeking a Family Ambassador to support parents and carers of children in mental health inpatient care. This role involves providing emotional support, practical guidance, and facilitating communication between families and healthcare professionals. Ideal candidates will possess lived experience as a parent or carer, alongside strong interpersonal skills and a commitment to improving patient experiences. Join us to make a real difference for families during challenging times.

Benefits

Flexible working arrangements

Specialist peer support training

Access to ongoing supervision

Qualifications

• Experience in supporting families dealing with mental health issues.
• Ability to provide peer support and guidance to parents/carers.
• Understanding of confidentiality and data protection.

Responsibilities

• Hold a caseload of families and provide dedicated support.
• Offer peer and emotional support to families.
• Provide signposting to relevant services and resources.
• Support families in meetings with healthcare professionals.
• Ensure families feel heard and included in care planning.

Skills

Lived experience as a parent or carer

Interpersonal skills

Ability to provide emotional support

Knowledge of mental health pathways

Ability to navigate sensitive topics

Education

Educated to NVQ 4 level or equivalent

Job description

A prominent NHS trust in Birmingham is seeking a Family Ambassador to support parents and carers of children in mental health inpatient care. This role involves providing emotional support, practical guidance, and facilitating communication between families and healthcare professionals. Ideal candidates will possess lived experience as a parent or carer, alongside strong interpersonal skills and a commitment to improving patient experiences. Join us to make a real difference for families during challenging times.