Facilities Supervisor

theBluePill; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in London is seeking an experienced Facilities Supervisor. You will lead a mobile technical team for a major client, ensuring high-quality service delivery that meets expectations. The ideal candidate has strong customer service skills, experience in performance management, and the ability to foster long-term client relationships. This position offers a full-time employment opportunity in a dynamic environment.

Qualifications

• Proven ability to lead a technical team in a fast-paced environment.
• Experience managing client relationships and service delivery.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service to all sites.
• Monitor and address underperformance against KPIs.
• Provide expert guidance and support to the engineering team.
• Ensure all tools and equipment are available for maintenance work.
• Assist with operational continuity as needed.

Skills

Customer service

Performance management

Technical support

Team leadership

Resource management

Job description

Join to apply for the Facilities Supervisor role at theBluePill.

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We have an exciting opportunity for an experienced Facilities Supervisor to join our team, working with one of our major NHS clients. In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations. You will oversee a schedule of compliance audits, take prompt corrective action where necessary, drive continuous improvement, support training, and enhance operational processes. You will also manage both your technicians and client interactions, ensuring a customer‑focused approach that builds trust and long‑term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.

If you are passionate about delivering exceptional service, building strong relationships, and leading a high‑performing team, we would love to hear from you!

Key Responsibilities

• Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
• Client‑Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
• Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high‑quality service to clients.
• Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
• Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
• Operational Continuity: cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.

Location

On‑site London, GBR

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Strategic Management Services