Facilities Services Operative Apprentice

EPPH Ltd - Eco Plumb, Plumbing, Heating & Renewables; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing facilities management company in Durham is seeking a Facilities Services Operative Apprentice to join their team. This role involves assisting with daily operations, compliance with health and safety standards, and providing updates on maintenance tasks. The ideal candidate will have strong time management skills, attention to detail, and a customer service attitude. The position includes comprehensive training and development to help kickstart your career in facilities management, along with competitive benefits including holidays, a pension scheme, and more.

Benefits

22 days holidays + bank holidays

Company pension scheme

Training and development

Collaborative team atmosphere

Company bonus scheme

Private health insurance

Employee assistance program

Company social events

Qualifications

• Ability to handle multiple tasks or service requests efficiently.
• Proactive and willing to learn.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Assist with day-to-day operations and maintenance tasks.
• Ensure compliance with health and safety standards.
• Provide updates on maintenance tasks and service requests.

Skills

Time management

Attention to detail

Clear communication

Customer service awareness

Teamwork

Job description

Exciting opportunity to join our growing team in our new office located in Durham

Role Overview

Joining EPPH as Facilities Services Operative Apprentice, you will be working alongside our Facilities Maintenance team. You will be assisting them by helping supports the day-to‑day operations, maintenance, and administration of facilities services within the Department.

Key Responsibilities:

• Logincoming jobrequestsfrom clients
• Creating Jobs/Quotes on CAFM systems
• Liaising with engineers, contractors & Clients
• Ensuring compliance with health and safety standards
• Maintaining accurate records and documentation
• Ensure minor maintenance issues are identified and escalated appropriately
• Manage filing systems, purchase orders, and general administrative tasks for the FM team
• Provide clear updates on the progress of maintenance tasks and service requests
• Support internal communication around building access, planned works, or operational changes
• Assist with raising purchase orders and tracking FM-related spending
• Support contractor onboarding, permit-to-work processes, and site inductions

Required qualifications / Expectations / Experience:

• Strong time management and ability to prioritise tasks.
• Attention to detail and accuracy in record‑keeping.
• Ability to handle multiple tasks or service requests efficiently.
• Clear verbal and written communication.
• Ability to liaise effectively with contractors, colleagues, and clients.
• Customer service awareness and responsiveness.
• Teamwork and collaboration skills.
• Reliable and punctual with a strong work ethic
• Proactive, willing to learn, and open to feedback.
• Problem‑solving mindset and ability to work independently when required.
• Flexible and adaptable to changing tasks or priorities.
• Professional attitude and commitment to workplace safety.
• Enthusiastic about developing a long‑term career in facilities management.

Training and support:

Learning and Skills apprenticeship programmes are delivered through a mixture of face‑to‑face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up‑to‑date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Facilities services operative Level 2 Apprenticeship qualification.

We Offer:

• Holidays 22 days + bank holidays + long service leave
• Company pension scheme – invest in your future
• Training and development to enhance your skills
• Collaborative team atmosphere
• Company bonus scheme
• Private health insurance, including 24/7 online GP service, for employee and their families
• Employee assistance program (EAP) available to you and your family
• Company social events

Join our Team and discover exciting career opportunities! Apply now and be part of our journey to success جد

Our Differences make our Performance

At EPPH, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, and stakeholders.

As a growing Company, we’re excited by the possibilities ahead, are you up for the challenge? Apply Now! Reach out to EPPH Recruitment team [e-mail] for a confidential conversation or apply here.

Submit your CV to apply

If you would like additional information on any of our live vacancies, please contact us on 01473 559071 or send us an email to [e-mail].

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Durham Office: Unit 12, City West Business Park, St Johns Road, Durham, DH7 8ER