Facilities Helpdesk Coordinator Mon-Fri 9-5 Growth

Equans Services Limited; Bellshill; On-site; GBP 25,000; Full time

Job summary

A leading facilities management provider is seeking a Helpdesk Coordinator based in Bellshill, offering a competitive salary of £24,102 per annum plus benefits. The role involves answering calls, logging requests, and ensuring SLA compliance in a dynamic environment. Ideal candidates will have FM Helpdesk experience, good customer service skills, and the ability to work accurately in a fast-paced setting. Join an expanding team and benefit from numerous development opportunities.

Benefits

24 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Broad range of learning opportunities

Employee Referral Rewards Scheme

24/7 Employee Assistance Program

Qualifications

• Experience of working to strict SLAs & KBIs is required.
• High level of accuracy in work output is essential.

Responsibilities

• Answer calls for a growing multi-contract Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources.
• Pro-actively monitor and chase work orders to completion.

Skills

FM Helpdesk experience

Good Customer Service Skills

Excellent attention to detail

Experience in working in a fast‑paced environment

Microsoft packages

Ability to prioritise

Job description

A leading facilities management provider is seeking a Helpdesk Coordinator based in Bellshill, offering a competitive salary of £24,102 per annum plus benefits. The role involves answering calls, logging requests, and ensuring SLA compliance in a dynamic environment. Ideal candidates will have FM Helpdesk experience, good customer service skills, and the ability to work accurately in a fast-paced setting. Join an expanding team and benefit from numerous development opportunities.