Facilities Helpdesk Controller - Hybrid Role & Growth

NG Bailey Group; Leeds; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

A leading independent engineering firm in Leeds seeks a Facilities Helpdesk Controller to manage and allocate resources effectively. This role involves overseeing planned maintenance, remedial, and reactive works, ensuring tasks are accurately documented and efficiently handled. Strong communication and organizational skills are essential, alongside proficiency with computer systems. The position offers a competitive salary and a hybrid working model, along with comprehensive benefits including private healthcare and flexible perks.

Benefits

25 Days Holiday + Bank Holidays

Salary sacrifice car scheme (Hybrid/Electric Vehicle)

Pension with up to 8% employer contribution

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Life Assurance

Free 24/7 Employee Assistance Program

Flexible benefits including Dental Insurance, Gym Membership, etc.

Qualifications

• Clear, concise, and professional interaction with clients and team members.
• Comfortable managing tasks and schedules in a fast-paced environment.
• Proficient in using computer systems; previous experience with facilities management systems is a bonus.
• Ensuring all paperwork is accurate and work orders are properly completed.

Responsibilities

• Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
• Update the system with new work orders and assign them appropriately.
• Ensure engineer workloads are balanced by considering geography and availability.
• Confirm all completed works have the appropriate paperwork and ensure work orders are updated.

Skills

Strong Communication Skills

Organizational Ability

Tech-Savvy

Attention to Detail

Job description

A leading independent engineering firm in Leeds seeks a Facilities Helpdesk Controller to manage and allocate resources effectively. This role involves overseeing planned maintenance, remedial, and reactive works, ensuring tasks are accurately documented and efficiently handled. Strong communication and organizational skills are essential, alongside proficiency with computer systems. The position offers a competitive salary and a hybrid working model, along with comprehensive benefits including private healthcare and flexible perks.