Facilities Assistant

HS2 Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading infrastructure company in Birmingham is seeking a dedicated administrative support professional to enhance the Facilities Management and Health & Safety teams. The ideal candidate will have excellent customer service skills, experience in managing operations, and be IT literate, particularly in Office 365. This role includes liaising with various teams, managing logistics, and providing comprehensive support. Join a diverse team committed to delivering major infrastructure projects with flexible working options.

Benefits

Flexible working options

Free parking & travel allowance

Family-friendly policies

Wellbeing support & flu vaccinations

Qualifications

• Right to work in the UK is mandatory.

Responsibilities

• Provide administrative and operational support to Facilities Management.
• Support Senior Facilities & H&S Manager with reporting and audits.
• Liaise with Office Managers to coordinate repairs and maintenance.
• Manage front-of-house operations and customer service tasks.
• Maintain communications and contribute to office management.

Skills

Administrative support

Customer service

IT literacy

Attention to detail

Tools

Office 365

Microsoft packages

Job description

HS2, Britain’s new high-speed railway is at peak construction. Balfour Beatty VINCI is HS2’s construction partner in the Midlands, responsible for delivering 90km of the route, from Long Itchington in Warwickshire to the centre of Birmingham and on to Handsacre in Staffordshire.

Now is a great time to join us and be part of a diverse team of nearly 9,000 people from over 80 nationalities working together to deliver major assets including bridges, tunnels and viaducts. Whether onsite or office based all colleagues have a key part to play in delivering this critical transport infrastructure project.

Location: Based in Birmingham - the Central Region runs from the east of Birmingham into the city centre, comprising Sublot Delta, 1B, 4 and 5S. More than 50% of the structures within IPT Area North are located in the Central Region. This region, which covers a complex urban environment, also includes the 3.5 mile twin bore Bromford Tunnel. It also includes Interchange Station, as well as crossing three major highways (A45, M6 and M42).

Role Responsibilities

• Providing comprehensive administrative and operational support to the Facilities Management and Health & Safety teams, including compliance systems, databases, and inspections.
• Supporting the Senior Facilities & H&S Manager with monthly reporting, KPI updates, audits, and presentations to senior management.
• Acting as a key liaison with Office/Facilities Managers and the wider supply chain to coordinate works, repairs, maintenance, and cleaning issues.
• Managing front-of-house operations and office logistics, delivering first-class customer service, processing travel bookings, overseeing meeting rooms, and supporting onsite events.
• Maintaining Facilities communications and SharePoint content, while actively contributing to wider office management, social, charity, and company-wide activities.
• IT literate with a good working knowledge of Office 365 and the usual Microsoft packages.
• Confident in dealing with people at all levels.
• Excellent customer service skills with a friendly and helpful manner.
• Attention to detail and great observation skills.

Applicants must have the right to work in the UK to be considered.

Why Join Us

Flexible working options

Free parking & travel allowance (where eligible)

Family-friendly policies

Wellbeing support & flu vaccinations

About Us

Balfour Beatty VINCI is a joint venture with over 30 years of experience delivering iconic infrastructure, including the Channel Tunnel, Crossrail, and upgrading some of the UK’s busiest motorways. On HS2, we’re building everything from viaducts and tunnels to bridges and embankments across the West Midlands.

Diversity & Inclusion

We’re proud to be an inclusive employer, welcoming people from all backgrounds, abilities and neurodiversities. As a Disability Confident Leader, we encourage applications from candidates with disabilities.

Flexible Working

We’re open to discussing flexible working arrangements to suit your needs, aligned with project requirements.