Facilities and Circulation Assistant (12 months)

The University Of Wolverhampton; Walsall; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading educational institution is hiring a Facilities and Circulation Assistant to support library services during weekday evenings from 4 pm to midnight. Responsibilities include ensuring safe access to study spaces, managing library circulation, and providing exceptional customer service. The role requires teamwork, attention to detail, and problem-solving abilities. This temporary position is based in Walsall, offering competitive benefits including pension contributions and health support programs.

Benefits

Competitive salary

Pension scheme

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Wellbeing Support

Gym membership discounts

Free eyecare support

Annual Leave

Flexible Working Arrangements

Free On-site Parking

Employee Discounts

Travel Discounts

Staff Scholarship Scheme

Leadership Development Training

Qualifications

• Experience in a customer-focused environment.
• Ability to work evenings and adapt to varying responsibilities.
• Capability to work both independently and as part of a team.

Responsibilities

• Ensure safe access to library study spaces.
• Operate library circulation activities including loans.
• Provide support at the helpdesk and troubleshoot equipment.
• Deliver excellent customer service in a busy environment.
• Manage general library duties and maintain learning environments.

Skills

Customer service

Teamwork

Problem-solving

Attention to detail

Time management

Job description

Overview

The University Library is seeking to appoint, on a temporary basis, a Facilities and Circulation Assistant to join the Library Customer Services team. The role involves working weekday evenings (4:00 pm to midnight) at our Walsall campus library as maternity cover.

The University Library is part of the wider Directorate of Academic Development and Success (ADS) which is responsible for leading on the development of innovative and inclusive educational and pedagogic practice across the University, ensuring an excellent educational student experience.

Responsibilities

You will be responsible for ensuring that our students, staff and external visitors have safe access to the library study spaces and to provide a basic level of support to all of our library users, ensuring they make the most of the library’s services and facilities.

• Ensuring the effective operation of all library circulation activity including circulation of print books and journals and other loanable devices (e.g. laptops).
• Carrying out general library duties including shelving, roving support, monitoring and maintaining the learning environment.
• Providing support from the helpdesk and troubleshooting equipment issues.
• Providing excellent customer service in a busy support environment.
• Working as part of a small team and independently during periods of lone working.

Work Pattern

The pattern of work for this post will consist of working five weekday evenings, 4 pm-midnight. You will be primarily based at our Walsall campus library but you will be required to work from our other campuses on an occasional regular basis.

For further information or an informal discussion, please contact Jon Granger at [e-mail]

Staff Benefits

Benefits may be chosen during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

• Your Benefits:
  • Competitive salaries
  • Standard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.
  • Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
  • Free Will Writing Service – Complimentary will drafting for employees and their partners.
  • IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.
• Supporting Your Health & Wellbeing:
  • Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
  • Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
  • Eyecare Support – Free eVoucher for eye tests and glasses contribution.
  • Flu Vouchers – Free flu vaccinations for staff.
  • Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
  • Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
• Valuing You:
  • Generous Annual Leave (see table below)
  • Flexible & Agile Working – Flexible and Hybrid working arrangements.
  • Free On-site Parking – available across campuses.
  • Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
  • Employee Discounts – Savings on groceries, fashion, and entertainment.
  • Travel Discounts – Up to 10% off holidays through Sodexo Circles.
• Training and Development:
  • Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women’s networks.
  • Library Access – Staff have access to books and resources at our onsite libraries.
  • Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.
  • Leadership and Management Development – Access to training opportunities to support you with advancing in your career.