Eyewear Concierge: Customer Focus, Fittings & Eye Care

Vision Express; Greater London; On-site; Full time

Job summary

A leading optical retailer in the UK seeks a Retail Optical Assistant to provide excellent customer service and support eye tests. The role involves advising customers about products, assisting with fittings and repairs, and performing store support tasks. Ideal candidates will be passionate about eyewear, communicate effectively, and work well in a team. Full-time positions offer bonuses based on monthly performance, plus benefits like free eyewear and generous holiday options.

Benefits

Free eyewear (up to £550 annually)

Employee wellbeing support

33 days holiday with buy/sell options

Qualifications

• Confident in engaging with customers and providing product recommendations.
• Passionate about eyewear and comfortable with digital tools.
• Able to listen and understand customer needs effectively.

Responsibilities

• Deliver personalised customer service and product advice.
• Assist with fittings and minor repairs of eyewear.
• Support pre-screening eye tests using optical technology.
• Manage store admin and support tasks.

Skills

Customer engagement

Product knowledge

Strong communication

Team player

Job description

A leading optical retailer in the UK seeks a Retail Optical Assistant to provide excellent customer service and support eye tests. The role involves advising customers about products, assisting with fittings and repairs, and performing store support tasks. Ideal candidates will be passionate about eyewear, communicate effectively, and work well in a team. Full-time positions offer bonuses based on monthly performance, plus benefits like free eyewear and generous holiday options.