Expert

Nouvita Healthcare Ltd.; Baldock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A mental health services provider in Baldock seeks an Expert by Experience. You will support patients throughout their hospital journey, facilitating understanding of processes while empowering them to engage in their care. Strong communication, listening skills, and respect for dignity are essential in this role. The position offers opportunities for personal growth within the organization, alongside benefits such as annual leave and training development.

Benefits

28 days annual leave

Blue Light Card discounts

Refer a Friend Scheme

In-house training

Career progression opportunities

Employer pension contributions

Fully funded DBS

Free parking

Birthday off after 1 year

Qualifications

• Experience in inpatient mental health services or as a main carer in the last 3 years.
• Ability to work closely with people in mental health crisis or recovery.
• Experience in providing clear information to patients and their families.

Responsibilities

• Support patients from admission to discharge.
• Help patients and carers understand the inpatient system.
• Empower patients to access information for planning.
• Act as a point of liaison on patient matters.
• Assist in concerns and escalation processes.

Skills

Strong communication skills

Good listening skills

Comfortable using Word and email

Respectful approach

Ability to contribute to policy reviews

Job description

About The Role

🌟 Job Opportunity: Expert by Experience 🌟

If you have inpatient mental health experience in the last 5 years—either informally or having been detained—or have been the main carer for someone who has had an inpatient admission in the last 3 years, we would love to hear from you! 💬🧠

This is an excellent opportunity to draw on your own experiences to make a positive difference in the lives of people using mental health services. 💡 This critical role will enable you to support inclusion and co‑production within the Hospital Service, as well as serve as a vital link between patients and the clinical and management teams. 🤝

You will lead our approach to sharing and valuing lived experience, and support our approach to carer and family involvement. ❤️👨👩👧

This is a new post—while it comes with clear parameters and expectations, there will be room to shape and develop the role and build strong relationships with key stakeholders and partners. 🌱

What We Offerуск

• 🏖️ Annual Leave: 28 days including bank holidays (Pro Rata)
• 💳 Blue Light Card – high street discounts for many big brands
• 👥 Refer a Friend Scheme – earn up to £1000
• 📚 In‑house training & development
• 🚀 Opportunities for career progression across the group
• 🏦 Employer pension contributions
• 🆓 Fully funded DBS
• 🅿️ Free parking on site
• 🎉 Get your birthday off after 1 year with us 🎈

Key Responsibilities

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• 🏥 Work with people from admission to discharge
• 📘 Help patients/carers understand the inpatient system and processes – provide clear, easy‑to‑understand information
• 💬 Empower patients to access info and take part in planning
• 📍 Have knowledge and networks of the local area to support people with information and signposting
• 📈 To be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement.
• 🚨 Help patients raise concerns and escalation when needed

Person Specification

Ideally you should be able to demonstrate:

• 🗣️ Strong communication skills – you’ll work closely with people in mental health crisis or recovery
• 👂 A good listener – able to hear others' views and give them space to express themselves without judgement or opinion
• 💻 Comfortable using Word and email
• 🙌 A respectful, dignity‑led approach to working with others
• 📝 Ability to contribute to hospital policy reviews

About Us

Baldock Manor Hospital is situated in stij town. Accessible by road via the A1, A10 and A505 as well as by train on the King's Cross to Cambridge line which is approximately a 15 minute walk away.

Mental health care delivery at Baldock Manor is supported by a full MDT of consultant and associate specialist psychiatrists, RMN and RNLD nurses, a psychology and occupational health team as well as a dedicated team of support workers and support services.

Baldock Manor is a 40‑bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards. Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation. хәт>

Our acute wards care for older adults, usually 50 years or older, who need a short‑term hospital stay, where we can stabilise their mental health. The stay in our acute wards is less than forty days.

Nouvita Healthcare is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability‑Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your signify to [e-mail]