Events & Reservations Supervisor

Himanchestercity; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel in Manchester is hiring an Events & Reservations Supervisor to manage operations and maximize bookings. The role involves overseeing event coordination, building client relationships, and leading a dedicated team. Ideal candidates will have experience in hotel events or sales, a strong communication style, and a passion for guest service. This position offers career growth along with discounts on retail and on-site amenities. Join us to enhance guest experiences in a vibrant city.

Benefits

Discounts across retail, restaurants & entertainment

Free onsite gym + online fitness portal

Global hotel discounts

Meals provided on duty

Career development opportunities

Recognition and upselling bonuses

Qualifications

• Experience in hotel events, reservations or sales.
• Confidence and professionalism in guest interactions.
• Ability to upsell services effectively.

Responsibilities

• Oversee the day-to-day running of the Events, Groups & Reservations Office.
• Convert enquiries into confirmed bookings and handle group reservations.
• Supervise and support the Events, Groups & Reservations team.
• Take the lead on major events from enquiry to delivery.

Skills

Hotel events experience

Sales mindset

Strong communication

Knowledge of Manchester market

Guest service passion

Job description

We’re Hiring: Events & Reservations Supervisor

Shape exceptional guest experiences and drive revenue in the heart of Manchester.

If you’re great at building relationships, converting enquiries and keeping operations running smoothly, you’ll thrive at Holiday Inn Manchester City Centre.

We’re a busy 4-star hotel with 12 event spaces, two stunning canal-side terraces and an unbeatable location less than five minutes from Piccadilly Station. We’re now looking for an Events & Reservations Supervisor to help grow our Meetings & Events business while also overseeing Groups and Reservations.

What You’ll Do

Lead & Coordinate

• Oversee the day-to-day running of the Events, Groups & Reservations Office
• Ensure seamless coordination and communication between all three areas

Sales & Conversion

• Convert Meetings & Events enquiries into confirmed bookings
• Handle group enquiries and reservations, maximising conversion and revenue
• Deliver confident, engaging show-rounds that sell our spaces and services

Supervision & Service

• Supervise, coach and support the Events, Groups & Reservations team
• Maintain high standards of accuracy, communication and guest care
• Support individual reservations when required

Event & Group Handling

• Take the lead on key conferences, weddings and social events—from enquiry to handover
• Partner with Operations and other departments to ensure seamless event delivery

Commercial & Relationship Building

• Identify upsell opportunities and process improvements
• Build strong, long-lasting relationships with clients and agents

What You’ll Bring

• Experience in hotel events, reservations or sales
• Knowledge of the Manchester market
• A confident communicator with a strong sales mindset
• Integrity, professionalism and a passion for exceptional guest service

What You Get

• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Real opportunities for development and career progression
• Recognition and upselling bonuses

If you’re ambitious, enthusiastic and ready to take the next step in your Events, Groups & Reservations career, we’d love to hear from you.