Event Steward NEW Cheltenham ~£12.60 per hour

Carlisle Support Services Group; Carlisle; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading event operations firm is seeking Event Stewards for the Cheltenham Racecourse in the United Kingdom. Successful candidates will provide excellent customer service and ensure safety for patrons during high-profile events. No prior experience is necessary as training will be provided. Ideal applicants will have great communication skills and a willingness to learn. This is an exciting opportunity with a lively atmosphere during the racing season, serving around 1 million attendees.

Qualifications

• Approachable individual focused on excellent customer service.
• Willingness to learn new skills and procedures.
• Ability to follow direction and instructions.
• Effective communication in spoken and written English.

Responsibilities

• Greet members of the public and maintain professionalism.
• Ensure information retention for safety and evacuation.
• Provide world-class customer service for memorable experiences.
• Observe and report incidents to ensure spectator safety.
• Deliver briefs from supervisors effectively.

Skills

Excellent communication skills

Customer service orientation

Observational skills

Job description

Event Steward – Cheltenham Racecourse

The Venue

Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season!With events like The November Meet Running from Friday 14th – Sunday 16th November 2025 and the prestigious Cheltenham Festival Running from Tuesday 10th to Friday 13th March 2026, the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick's Thursday brings the joy and spirit of the Emerald Isle to life while Gold Cup Day brings the festival to a close with unforgettable drama and glory.

Season Dates

• The October Showcase 24th & 25th October 2025
• The November Meeting 14th ,15th , 16th November 2025
• The Christmas Meet 12th & 13th December 2025
• The New Years Day Meet 1st January 2026
• Festival Trials Day 24th January 2026
• Cheltenham Festival 10th – 13th March 2026
• The April Meet 15th & 16th April 2026
• May Race Night 1st May 2026

In addition, there will be access to some Conference and events shifts throughout the year at the racecourse and the opportunity to support our other contracts from time to time.

The role

You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.

We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season.This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help!

Responsibilities

• Being polite and professional to members of the public and the client
• Retaining and using information relating to safety and for evacuation purposes
• Providing world class customer service to ensure our visitors have a positive and memorable experience
• Retaining and using information relating to key areas on site (medical room, toilets, bars etc)
• Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
• Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)

Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:

Qualifications

• Approachable person with a focus on providing excellent customer service
• Willingness to learn new skills and procedures
• Able to take direction and follow instructions
• Able to communicate effectively, both spoken and written English