Evening Helpdesk Lead - 24/7 On-Call Support

OCS Group; Stirling; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in Stirling is seeking a Helpdesk Service Coordinator to act as the primary point of contact for clients 24/7. You will manage fault requests, monitor helpdesk performance, and liaise with engineers to ensure effective service delivery. Strong communication, decision-making, and administrative skills are essential. The role involves a shift rota to cover service needs, offering a chance to work in a dynamic team environment. Apply if you're keen on career progression in a diverse and inclusive workplace.

Responsibilities

• Act as the primary contact for internal and external clients 24/7.
• Input fault requests onto the Helpdesk systems.
• Monitor helpdesk activity to ensure compliance and performance standards.
• Participate in shift rota arrangements.
• Assist in processing Purchase invoices.
• Liaise with on-call engineers for emergency work.

Skills

Excellent communication skills

Decision making

Problem-solving skills

Customer facing skills

Analytical skills

Planning and organisational skills

Administrative skills

Familiarity with MS Excel

Proactive team player

Job description

A leading facilities management company in Stirling is seeking a Helpdesk Service Coordinator to act as the primary point of contact for clients 24/7. You will manage fault requests, monitor helpdesk performance, and liaise with engineers to ensure effective service delivery. Strong communication, decision-making, and administrative skills are essential. The role involves a shift rota to cover service needs, offering a chance to work in a dynamic team environment. Apply if you're keen on career progression in a diverse and inclusive workplace.