Europe Tier 2 Support Engineer — AI-Driven Vehicle Tech

UVeye inc.; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive technology firm in the United Kingdom is seeking a Tier 2 Customer Support Engineer to join their team. This role involves providing technical support for customers and ensuring optimal operation of production systems. Ideal candidates will have over 3 years of relevant experience, a Bachelor’s degree in Computer Science, and strong troubleshooting skills. The position offers opportunities to impact vehicle safety and reliability through innovative solutions, while also supporting professional growth in a fast-paced environment.

Benefits

Career growth opportunities

Cutting-edge technology exposure

Innovative work environment

Qualifications

• 3+ years of experience in Tier 2 support, systems administration, or QA engineering.
• Bachelor’s degree in Computer Science or a related technical field.
• Strong hands-on experience with Linux environments.
• Practical knowledge of Docker and Kubernetes.
• Proven ability to troubleshoot complex, multi-layered technical issues.
• Solid understanding of networking fundamentals (TCP/IP, HTTP, DNS, DHCP).
• Experience working with cloud platforms (AWS, Azure, or GCP).
• Familiarity with networking equipment: switches, routers, firewalls, load balancers.
• Experience using Zendesk, JIRA, and Confluence.
• Ability to manage multiple priorities in high-pressure, customer-facing environments.

Responsibilities

• Take an active role in all European system installations, providing hands-on and remote software support.
• Serve as the primary Tier 2 escalation point for all Europe-based customers.
• Proactively monitor production systems, identify risks, and prevent outages before customers feel them.
• Own support cases from initial intake through root cause and resolution.
• Perform deep troubleshooting across software, OS, networking, and integrated hardware.
• Coordinate and dispatch Field Service Engineers for on-site visits when remote resolution isn’t enough.
• Work closely with Engineering to reproduce issues, validate fixes, and push improvements back into production.
• Produce clear, data-driven weekly reports covering incidents, trends, SLAs, and system health.
• Continuously improve support processes, tooling, and documentation.

Job description

A leading automotive technology firm in the United Kingdom is seeking a Tier 2 Customer Support Engineer to join their team. This role involves providing technical support for customers and ensuring optimal operation of production systems. Ideal candidates will have over 3 years of relevant experience, a Bachelor’s degree in Computer Science, and strong troubleshooting skills. The position offers opportunities to impact vehicle safety and reliability through innovative solutions, while also supporting professional growth in a fast-paced environment.