EU Major Incident Lead – French-Speaking

Brakes Food Shop; Harlow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food service provider in Harlow is seeking an EU Major Incident Manager fluent in French. This role involves managing Major Incidents to protect service availability across multiple markets. Responsibilities include coordinating service restoration, delivering communications, and driving post-incident reviews. Candidates should have robust experience in IT service operations and work well under pressure. The position offers hybrid work options and competitive benefits including a travel allowance and medical coverage.

Benefits

Car/Travel Allowance

Private Medical Coverage

Flexible Time Off

Comprehensive Wellbeing & Health Support

Competitive Pension Scheme

Life Assurance

Exclusive Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Qualifications

• Solid experience in IT service operations.
• Experience with highly available technology environments.
• Ability to analyse trends and produce clear reports.

Responsibilities

• Lead management of all Major Incidents.
• Coordinate service restoration activities.
• Deliver accurate incident communications.

Skills

ITIL practices

Fluent in French

Coordination skills

Excellent communication

Adaptability

Job description

A leading food service provider in Harlow is seeking an EU Major Incident Manager fluent in French. This role involves managing Major Incidents to protect service availability across multiple markets. Responsibilities include coordinating service restoration, delivering communications, and driving post-incident reviews. Candidates should have robust experience in IT service operations and work well under pressure. The position offers hybrid work options and competitive benefits including a travel allowance and medical coverage.