EU IT Service Desk Analyst (Hybrid)

Stmarys Henley; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading education provider is seeking an experienced EU Service Desk Analyst in Greater London. The role involves delivering first-line IT support across Europe and the US, managing incidents and service requests, and supporting end-user devices. Ideal candidates will have IT support experience, knowledge of user account management, and strong communication skills. This position offers a salary of up to £28k, professional development, and excellent benefits including holiday allowance and school fee discounts.

Benefits

Up to £28k salary

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management across platforms.
• Foundational knowledge of IT infrastructure in Microsoft environments.

Responsibilities

• Deliver high-quality 1st line IT support across Europe and the US.
• Manage incidents and service requests through the Group ITSM tool.
• Provide hands-on support for end-user devices.

Skills

IT support experience

User account management

Communication skills

Problem-solving

Time management

Tools

Active Directory

Azure

Office 365

Job description

A leading education provider is seeking an experienced EU Service Desk Analyst in Greater London. The role involves delivering first-line IT support across Europe and the US, managing incidents and service requests, and supporting end-user devices. Ideal candidates will have IT support experience, knowledge of user account management, and strong communication skills. This position offers a salary of up to £28k, professional development, and excellent benefits including holiday allowance and school fee discounts.