EU IT Service Desk Analyst (Hybrid)

Kingscourt; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A global education group is seeking an experienced EU Service Desk Analyst to join their European IT team. The role offers hybrid working, combining remote work and travel to the London Head Office. Responsibilities include providing high-quality IT support, managing incidents through an ITSM tool, and contributing to knowledge base documentation. The ideal candidate should have IT support experience, skills in user account management, and a commitment to excellent customer service. Competitive salary up to £28k based on qualifications and experience.

Benefits

up to £28k salary

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in service desk environments.
• Foundational knowledge of IT infrastructure.
• Ability to manage and resolve incidents.

Responsibilities

• Deliver 1st line IT support across operations.
• Manage incidents and service requests through ITSM tool.
• Provide support for end-user devices and documentation.

Skills

IT support experience

User account management

Strong communication skills

Problem-solving skills

Time management

Tools

Active Directory

Azure

Office 365

Job description

A global education group is seeking an experienced EU Service Desk Analyst to join their European IT team. The role offers hybrid working, combining remote work and travel to the London Head Office. Responsibilities include providing high-quality IT support, managing incidents through an ITSM tool, and contributing to knowledge base documentation. The ideal candidate should have IT support experience, skills in user account management, and a commitment to excellent customer service. Competitive salary up to £28k based on qualifications and experience.