EPOS Support Team Leader

Taishi Consulting; High Wycombe; On-site; GBP 40,000; Full time

Job summary

A consulting firm in High Wycombe is seeking an experienced EPOS Support Team Leader. You will lead a Customer Solutions team, manage the implementation of an EPOS platform, and ensure high-quality system support. The ideal candidate will possess strong leadership and problem-solving skills with a background in retail or hospitality. This full-time position offers excellent benefits including a company pension and private healthcare

Benefits

Company pension

Employee benefits programme

4 weeks holiday plus bank holidays

Performance-related bonus

Private healthcare

Discounted products for personal use

Qualifications

• Natural leader with the ability to motivate and support a team.
• Proficient in team leadership and performance monitoring.
• Background in retail, hospitality, education, or similar environments.

Responsibilities

• Lead and develop a Customer Solutions team.
• Ensure efficient logging and resolution of all support tickets.
• Manage full customer implementation from enquiry to go-live.

Skills

Leadership

Communication

Problem-solving

Customer service focus

Organizational skills

Tools

Windows 11

MS Office

Excel

EPOS systems

Job description

EPOS Support Team Leader

Location: High Wycombe (Office‑Based)
Salary: £40,000 + Bonus + Full Benefits

We are looking for a well‑rounded individual with excellent communication, leadership, and problem‑solving abilities. You will lead an office‑based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in‑house EPOS platform used by a large and expanding user base. You will ensure high‑quality system support, manage implementation pipelines end‑to‑end, deliver proactive user engagement through training, health checks, and feature guidance, and support system testing and product enhancement initiatives.

Key Responsibilities

• Lead, support, and develop a Customer Solutions team (3 direct reports)
• Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
• Manage the full customer implementation pipeline from initial enquiry to go‑live
• Work with internal teams to support user retention and customer satisfaction
• Deliver user health checks and training on new features
• Maintain project and performance trackers to support reporting and analysis
• Assist with product data management, application testing, and user communications
• Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience – Personal Attributes

• Natural leader with the ability to motivate and support a team
• Professional, friendly communicator with a strong customer‑service focus
• Confident problem‑solver with strong numerical and analytical skills
• Self‑starter who drives results and supports collaborative team goals
• Highly organised with strong workload and time‑management skills

Professional Experience

• Proficient with Windows 11, MS Office, and especially Excel
• Experience with EPOS systems and daily operational processes
• Background in team leadership and performance monitoring
• Experience in retail, hospitality, education, or similar operational environments
• Sales or lead management experience

Beneficial Experience (Not Essential)

• Application or IT support
• Small‑business operational experience
• Familiarity with SQL
• Industry‑specific product knowledge (training provided)

Benefits for the Team Leader – EPOS System Support position

• Company pension
• Employee benefits programme
• 4 weeks holiday plus bank holidays and birthday leave
• Performance‑related bonus
• Private healthcare
• Access to discounted products for personal use

Senior Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Strategic Management Services

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.