EPOS Solutions Lead — Team Leadership & Go-Live

Taishi Consulting; High Wycombe; On-site; GBP 40,000; Full time

Job summary

A consulting firm in High Wycombe is seeking an experienced EPOS Support Team Leader. You will lead a Customer Solutions team, manage the implementation of an EPOS platform, and ensure high-quality system support. The ideal candidate will possess strong leadership and problem-solving skills with a background in retail or hospitality. This full-time position offers excellent benefits including a company pension and private healthcare

Benefits

Company pension

Employee benefits programme

4 weeks holiday plus bank holidays

Performance-related bonus

Private healthcare

Discounted products for personal use

Qualifications

• Natural leader with the ability to motivate and support a team.
• Proficient in team leadership and performance monitoring.
• Background in retail, hospitality, education, or similar environments.

Responsibilities

• Lead and develop a Customer Solutions team.
• Ensure efficient logging and resolution of all support tickets.
• Manage full customer implementation from enquiry to go-live.

Skills

Leadership

Communication

Problem-solving

Customer service focus

Organizational skills

Tools

Windows 11

MS Office

Excel

EPOS systems

Job description

A consulting firm in High Wycombe is seeking an experienced EPOS Support Team Leader. You will lead a Customer Solutions team, manage the implementation of an EPOS platform, and ensure high-quality system support. The ideal candidate will possess strong leadership and problem-solving skills with a background in retail or hospitality. This full-time position offers excellent benefits including a company pension and private healthcare