Enterprise Customer Success Manager

Black6; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is looking for a Customer Success Manager to ensure customer satisfaction, retention, and expansion. The ideal candidate will have over 5 years of experience in account management, strong communication skills, and the ability to simplify complex concepts for clients. This role includes collaboration with various teams and understanding customer needs to maximize value.

Benefits

Competitive base salary

Discretionary paid time off

Flexible schedules

Qualifications

• 5+ years of account management experience with a track record of exceeding targets.
• Experience in a technology-centric environment is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Own the overall success of customers' experience with Harver.
• Collaborate across teams to maximize customer ROI.
• Act as the voice of the customer, providing feedback and solutions.

Skills

Value selling methodology

Communication skills

Experience with business reporting tools

Attention to detail

Autonomous self-starter

Education

Undergraduate degree in Psychology or related field

Tools

Salesforce

Job description

Founded in 2015, Harver delivers a suite of automated solutions that optimize talent decisions for some of the world’s leading organizations. Rooted in over 35 years of rich data insights backed by industrial‑organizational and cognitive science, we enable organizations to engage, hire, and grow the right talent in a fast and fundamentally unbiased way.Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable solutions, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the sure path to the right talent. As a growing global organization with Harverians in 20 different countries, Harver is proud to be named among the 2022 Inc. 5000 list of the fastest‑growing private companies in America.

At Harver, we are:

• Collaborative - We embrace the power of collaboration and recognize that every individual brings unique strengths to the table.
• Curious - We embrace curiosity as a driving force for continuous learning and innovation.
• Transparent - We believe in fostering an open, honest, and accountable environment where information flows freely and clearly.

Job Overview

Thesuccessful Customer Success Manager willown the overall success of their customers’ experience with Harver – with thegoalof customer retention and expansion. CSMs willcreate account plans for their accounts with a focus on activities that ensure our customers are realizing value in their Harver investment while simultaneously identifying and closing expansion opportunities. CSMs willconsult with customers on the uses of assessments to make decisions, communicate what our assessments measure, understand how assessmentsare beneficial, andprovideROI analytics.

The ideal candidate hasdemonstratedachievements in a fast-paced, collaborative work environment and comes to Harver withexperience in a technology-centric, responsive Account Managementor Human Resourcesteam.

In this role you get to:

• Collaborate across Harver with all customer-facing teams to maximize customer ROI and value realization
• Work in a collaborative, innovative, and customer‑centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are
• Consult with clientsfrom a People Science perspective.
• Act as the “voice of the customer” to the Harver team, delivering product feedback and solutions internally at Harver and back to the customer
• Providebest practices and prompt service to our customers
• Help customers maximize value with Harver
• Own the customer renewaland ensure contracts are renewed on time
• Identify, orchestrate, and close customer expansions within the same product or across the Harver product portfolio
• Ensure delivery of the customer's needs.
• Initiate andfacilitateregulartouchpointswith clients
• Deliver QBRs to our customers as needed
• Provide ongoing training to customers in support of adoption of Harver solutions

We’re looking for people who have:

• Experience with value selling methodology
• The ability to communicate and simplify complex technical concepts to clients
• Experience with business reporting tools and analytics toshowcaseproduct valueie. Salesforce.
• 5+ years of account management experience whichincludesa track recordof exceeding retention and expansion targets
• Minimumof undergraduate degree, in Psychology or related field helpful but not mandatory;
• Ideally,experience withHRTech and/or Human Resources practices
• Autonomous self-starter with an eagerness to learn
• Ability to prioritize work, manage competing priorities, and manage own time
• Comfortable with contract
• Strong communicationskills
• Fluency in English; speakingadditionallanguages is a plus but notrequired
• Strong attention to detail
• Natural curiosity and use it to understand our clients' perspectives

The benefits of working at Harver

As a global company, our benefits vary by location. Ask your recruiter toprovideinformation about localized benefits. In general,Harveriansenjoy:

• A competitive base salary and a great incentive program
• Discretionary paid time off — when you need it, take it
• Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members
• Retirement savings programs
• Generous bonus and referral rewards
• Remote-focused culture
• Flexible schedules to improve work/life integration

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.